Introduction If you are a salon owner in Malaysia trying to build a business that runs well, attracts clients consistently, and keeps them coming back — this guide is for you. Malaysia’s beauty and wellness industry has grown substantially, with salons and spas operating in every major city and township. Whether you are running a …
Introduction If you are a salon owner in Malaysia trying to build a business that runs well, attracts clients consistently, and keeps them coming back — this guide is for you. Malaysia’s beauty and wellness industry has grown substantially, with salons and spas operating in every major city and township. Whether you are running a …
Introduction If you are trying to grow your salon’s client base in Malaysia, the instinct is often to spend more — more on Instagram and Facebook ads, more on promotions, more on collaborations with lifestyle influencers. And whilst those strategies can work, they are expensive, unpredictable, and stop the moment you stop paying for them. …
How to Get New Salon Clients in Malaysia Without Spending More on Advertising Read More »
Introduction Most salon owners in Malaysia who manage their bookings separately from their loyalty programme do not realise the problem until they think carefully about it. Their booking tool holds one set of client data. Their loyalty app holds another. Their marketing platform holds a third. Every week, clients exist across all three systems — …
Why Your Salon’s Booking System and Loyalty Programme Should Be on the Same Platform Read More »
Running a business is no small feat. You pour your heart and savings into it, yet some days, it feels like you’re running on a treadmill, working harder but not moving forward. Margins are tight and competition is fierce. But here’s the good news: growing your business doesn’t have to mean working longer hours or …
Stop Guessing, Start Profiting: 5 Smart Business Moves You Haven’t Tried Yet Read More »
In the age of social media reviews and online feedback, a customer’s voice is stronger than ever. One negative review or bad customer experience can have wide-ranging repercussions for retailers. Collating, understanding, and responding to customer feedback then becomes paramount for businesses looking at how to improve customer satisfaction and stay competitive. But how can …
The Impact of POS Feedback Systems on Customer Satisfaction: Is It Worth Implementing? Read More »
In today’s data-driven world, Point of Sale (POS) systems offer much more than just transaction processing. POS data is the cornerstone of effective customer relationship management as they offer far more than transaction processing, capturing a wealth of information, from sales figures and product details to customer demographics and preferences. For businesses in the wellness industry – …
Using POS Data to Customise Beauty Service Packages in Spas and Salons Read More »
Think about the most recent restaurant experience you’ve had. Did you use your phone to scan a QR code for the menu? Or did you pay for your bill using a QR code? Whether you use TNG e-wallet, GrabPay, Maybank QR, or any other platforms under the DuitNow QR network, chances are you’ve scanned a …
QR Code Payments: Revolutionising Transactions with a Scan Read More »
In an era where tapping and clicking have overtaken card swiping and inserting, the world of transactions is undergoing a dramatic transformation. Today’s small and medium-sized enterprises (SMEs) are at a pivotal juncture, tasked with choosing between traditional card payment terminals or rapidly emerging digital wallet systems. This decision is crucial for SMEs, particularly when …
Is a Digital Wallet or Card Payment Terminal Better for My Business? Read More »
In today’s competitive market, multi-channel and omnichannel retail are becoming a necessity. More and more customers are expecting a unified, seamless customer experience when interacting with a brand’s touchpoints, both online and offline. While there are many benefits to a well-executed omnichannel retail experience, such as increased sales and repeated business, managing multiple channels can …
Creating a Seamless Multi-Channel Retail Experience with Qashier Read More »