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Running Your Business

What Is Payment-Linked Loyalty — And Why It Outperforms Traditional Loyalty Programmes

Introduction If you have ever set up a stamp card loyalty programme and watched customers forget to bring the card, or launched a loyalty app ...
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Running Your Business

Why Your Customers Aren’t Coming Back — And How to Fix It

Introduction One of the most frustrating experiences in business is this: a customer walks in, has a genuinely good experience, pays, smiles on the way ...
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Running Your Business

The Complete Guide to Running a Modern Beauty Salon in Malaysia — From Bookings to Loyal Regulars

Introduction If you are a salon owner in Malaysia trying to build a business that runs well, attracts clients consistently, and keeps them coming back ...
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Running Your Business

The Complete Guide to Running a Modern Beauty Salon in Malaysia — From Bookings to Loyal Regulars

Introduction If you are a salon owner in Malaysia trying to build a business that runs well, attracts clients consistently, and keeps them coming back ...
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Running Your Business

How to Get New Salon Clients in Malaysia Without Spending More on Advertising

Introduction If you are trying to grow your salon’s client base in Malaysia, the instinct is often to spend more — more on Instagram and ...
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Running Your Business

Why Your Salon’s Booking System and Loyalty Programme Should Be on the Same Platform

Introduction Most salon owners in Malaysia who manage their bookings separately from their loyalty programme do not realise the problem until they think carefully about ...
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Running Your Business

Stop Guessing, Start Profiting: 5 Smart Business Moves You Haven’t Tried Yet

Running a business is no small feat. You pour your heart and savings into it, yet some days, it feels like you’re running on a ...
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Running Your Business

The Impact of POS Feedback Systems on Customer Satisfaction: Is It Worth Implementing?

In the age of social media reviews and online feedback, a customer’s voice is stronger than ever. One negative review or bad customer experience can ...
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Running Your Business

Using POS Data to Customise Beauty Service Packages in Spas and Salons

In today’s data-driven world, Point of Sale (POS) systems offer much more than just transaction processing. POS data is the cornerstone of effective customer relationship management as ...
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