7 reasons why retailers are not satisfied with their point of sales system

The retail landscape is constantly evolving, reshaping, and revealing new challenges. A critical pivot in this ever-changing terrain is the point of sale (POS) system—transactions must be pleasant, smooth and swift so that the customer leaves satisfied. 

Yet, a report by McKinsey & Company finds that many retailers are unsatisfied with their point of sales (POS) systems. One of the main reasons is that POS systems have not kept up with the evolving needs of retailers and customers. 74% of customers surveyed have indicated that they want safe and contactless checkouts to continue in a post-pandemic world. 

The traditional smart point-of-sale solutions are frustrating retailers. 

To pinpoint how POS systems make a checkout process seamless, let’s explore seven reasons why many retailers are unsatisfied with their POS systems, and why our Qashier smart POS solutions are a game-changer. 

1. The Daunting Complexity and Learning Curve

Navigating through a complex POS system can be overwhelming. It hinders efficient operations, not to forget that it also requires a significant learning curve. As the McKinsey report also found, complex and challenging POS systems can lead to data entry and processing errors, hurting the customer experience.

The solution? Qashier. Its intuitive interface is designed for ease of use, ensuring a smooth and hassle-free user experience. With Qashier, no time is wasted on navigating through convoluted systems.

2. Annoying Technical Issues and Downtime

Technical glitches and downtime can spell disaster, especially during peak sales periods.

For instance, systems that rely entirely on Wifi can lead to stressful situations when the Wifi network is interrupted. This is where retail point-of-sale software cannot work, leading to the inability to process transactions. 

Qashier addresses this concern head-on with its cloud-based system and portable terminals. Data is preserved even during offline periods, syncing once the system is online. Qashier terminals are also portable and equipped with a rechargeable power source, ensuring uninterrupted operations.

3. Limited Customisation

One size does not fit all in retail point of sales, and the inability to customise POS systems is a common frustration. For example, some retailers may require a POS system to handle multiple payment types, while others may need to manage inventory across multiple locations.

Why have one or the other? With one all-in-one Qashier solution, retailers can tailor their plans to suit their unique setup. Be it a lite or essential tier subscription, users can subscribe to the specific features they need, from time card and invoice management to discount management. And with a variety of terminals, Qashier’s flexibility ensures it can adapt to any retailer’s particular needs.

4. Integration Challenges

A POS system that can’t integrate with other systems is a bottleneck, no matter how efficient. If a retailer has an e-commerce platform that cannot be integrated with their POS system, they may have to manually enter data from online orders into their POS system. This can be time-consuming and error-prone, leading to order processing and shipping delays.

Qashier breaks down this barrier with its seamless integration capabilities. From GTO mall integration, which connects retailers to every shopping mall in Singapore and Malaysia, to e-commerce platforms like Shopify and Woocommerce, Qashier ensures that retailers stay connected and informed.

5. Lack of Scalability

As businesses grow, their POS system needs to keep pace. A lack of scalability can quickly turn a once-suitable system into an operational nightmare. Especially if you want to expand your product offerings or introduce new stores, you may need a retail POS system that can handle these changes without compromising functionality or ease of use.

With Qashier, scalability is built-in. Designed to grow with your business, Qashier syncs multi-chain stores to one back office, ensuring smooth operations regardless of your business size.

6. High Cost and Confusing Pricing Models

In business, cost-effectiveness remains a pivotal factor in making business decisions. Confusing or high-priced retail point-of-sale software can be a deterrent for many retailers. 

Qashier, positioning itself as the best point-of-sale system for retail, introduces a comprehensive pricing plan suitable for all business stages. Moreover, businesses can try Qashier app on their Android smartphone for free, taking the guesswork out of the equation.

7. Absence of Quality Customer Service and Support

Even the best technology can falter without strong customer service and support. Recognising this, Qashier prides itself on offering best-in-class customer service, with dedicated support seven days a week. No matter when an issue arises, Qashier stands by, ready to help.

By tackling these 7 typical pain points, Qashier emerges as the best point of sale system for retail, revitalising the industry with its refreshing approach. 

More about Qashier

So if you’re a small business looking for an innovative smart POS solution, contact us or visit our website to learn more about our cost-effective plans.

Qashier offers multiple digital solutions, including QR code table ordering, table management (F&B), employee management, customer relationship management (loyalty programs), inventory management, data analytics, and cashless payments, in an all-in-one device.

Qashier promises a seamless setup without any need for technical expertise. It boasts a user-friendly interface that is simple for anyone to learn and use. In addition, you’ll find 7 days-a-week responsive technical support from the local team if you require assistance.

Try the Qashier app for free on your own Android device! Alternatively, you can speak to us to see how Qashier can meet your business needs. Schedule a meeting with us here, via WhatsApp (+60) 12 660 2741, or email [email protected].



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