Terms of Service
Services Terms – Qashier Payments
Last modified: 1 Aug 2025
Section A. General Terms
1. Qashier Payments Services.
These terms (“Qashier Payments Terms”) supplement the General Terms and govern your use of the Qashier Payments Services.
Qashier may provide payment services to you under one of the following models:
(a) Direct Provision by Qashier.
In cases where Qashier is providing payment services directly to you, Qashier acts as the payment service provider and you are contracting with Qashier for the Qashier Payments Services. These services may include transaction processing, settlement, chargeback handling, and other related functions, subject to these Qashier Payments Terms and the General Terms.
(b) Master Merchant Model.
In some cases, these Qashier Payments Terms will not apply where Qashier acts as a Master Merchant to facilitate your access to payment services offered by a third-party acquirer or payment service provider, with whom you will contract directly. Instead of Qashier, the third-party might provide transaction processing, settlement, chargeback handling, and other related functions directly to you, subject to the third-party’s applicable terms and conditions. In such scenarios, you acknowledge that Qashier is not a party to your agreement with the third-party provider, and is not responsible for the performance, reliability, or compliance of the third-party’s services. Your use of such services is subject to the third-party’s applicable terms and conditions, including any onboarding, KYC, and ongoing compliance requirements.
2. Your Business.
You are solely responsible for the nature and quality of the goods and services you provide (or if you accept donations, the intended use of those donations), and for Transaction receipts, delivery, support, refunds, returns, and for all other ancillary services you provide to Customers. You are solely responsible for verifying each Customer’s identity, determining a Customer’s eligibility and authority to complete a Transaction, and all other issues related to your goods and services and business activities.
3. Payment Methods and Transactions.
3.1 Acceptance and Use Requirements.
As part of the Qashier Payments Services, you may accept payment from Customers using various Payment Methods by submitting Transactions to Qashier through the Qashier Technology. All Payment Methods have specific requirements for their acceptance and use. These requirements may be incorporated into the Qashier API and other Qashier Technology, and may be described in the Documentation, the Payment Method Rules and Payment Method Terms. You must comply with all of these acceptance and use requirements.
3.2 Payment Method Rules and Payment Method Terms.
Your acceptance and use of a Payment Method may be subject to Payment Method Rules, Payment Method Terms, or both. Using the Qashier Payments Services to accept a Payment Method or submit a Transaction constitutes your acceptance of the applicable Payment Method Rules and Payment Method Terms (if any). Payment Method Rules and Payment Method Terms are Financial Services Terms for purposes of this Agreement. In the event of any inconsistency between any provision of this Agreement and the Payment Method Rules or Payment Method Terms, the applicable Payment Method Rules or Payment Method Terms will prevail to the extent of the inconsistency. The Payment Method Terms and Payment Method Rules may be amended from time to time. Your continuing use of the applicable Qashier Payments Services constitutes your agreement to those amended terms.
3.3 Acquirer Terms.
Some Payment Method Providers require that their Payment Methods be accepted only through a Payment Method Acquirer, which may be Qashier, its Affiliate, or a Financial Partner. Some of these Payment Method Providers, such as Visa and Mastercard in certain countries, require you to enter into Acquirer Terms, which will (a) identify the Payment Method Acquirer responsible for Transactions using that Payment Method Provider’s Payment Method; and (b) establish a direct contractual relationship and terms between you and the Payment Method Acquirer, as those Acquirer Terms further describe. The Acquirer Terms, which are Financial Services Terms for purposes of this Agreement, describe the Payment Methods to which they apply, and when they go into effect. By using the Qashier Payments Services to submit Visa or Mastercard Transactions, you agree to the Acquirer Terms for the applicable Payment Method Acquirers, if any, listed on the Acquirer Disclosure available on the Qashier Legal Page. Qashier may add or remove Payment Method Acquirers at any time.
3.4 Payment Method Providers and Payment Method Acquirers
Irrespective of whether Acquirer Terms apply, your acceptance and use of the Payment Method may also be subject to Payment Method Rules or Payment Method Terms (or both), as Section 3.2 of these Qashier Payments Terms describes. Payment Method Providers and Payment Method Acquirers are Financial Partners for purposes of this Agreement. Payment Method Providers may enforce the terms of this Agreement directly against you with respect to that Payment Method Provider’s Payment Method(s). A Payment Method Provider or Payment Method Acquirer may terminate your ability to accept a Payment Method at any time and for any reason, in which case you will no longer be able to accept that Payment Method under this Agreement. Qashier may add or remove Payment Method Providers at any time. Qashier may, with notice to you, change Payment Methods in your integration of the Services.
3.5 Card Transactions.
(a) Card Network Rules. When accepting payment card Transactions, you must comply with all applicable Card Network Rules, including the Visa Rules specified by Visa, the Mastercard Rules specified by Mastercard, and the American Express Merchant Operating Guide specified by American Express. Each Card Network may amend its Card Network Rules at any time without notice to you.
(b) Location and Identification. You may only accept payment card Transactions in locations authorized by Qashier and the applicable Card Network. The Card Networks may request information and certification relating to your location, and make a final determination of your location. You must prominently and clearly disclose your name, address, and country location to Customers before Customers are prompted to provide payment card information. You must ensure that Customers understand that you are responsible for the Transactions. You must not act as or hold yourself out as a payment facilitator, intermediary or aggregator, or otherwise resell the Qashier Payments Services.
(c) Use of Cash. You must not provide cash refunds for a completed Transaction made with a payment card, unless required by Law. You must not use Qashier Payments Services for any transaction for a cash disbursement or purchase of cash vouchers without approval from Qashier. You must not permit Customers to use payment cards to disburse cash to a third party, except to the extent the Card Network Rules permit.
(d) Debt Repayment. You must not accept payment card Transactions (i) to collect or refinance existing debt that you have deemed uncollectible or that is uncollectible by Law; (ii) for previous card charges; or (iii) to collect a dishonored check. Debt repayment is only permitted when performed in compliance with the Card Network Rules.
(e) Surcharging. You are fully responsible for complying with all Card Network Rules and Law that limit your ability to (i) discriminate by payment card brand or type; (ii) charge surcharges, other fees, or Taxes for accepting payment cards; and (iii) provide discounts. You may only charge surcharges, other fees, or Taxes for accepting payment cards where permitted, and in such cases you will not surcharge your Customers in excess of applicable surcharging limits.
(f) Use of Payment Card Account Data. You must not request or use a payment card account number for any purpose other than for a Transaction. You must not use payment card account numbers or payment card Transaction data other than as Law, the Card Network Rules and this Agreement permit. You must not store the card verification value (or similar security code) data after card authorization.
(g) Waiver of Dispute Rights. You must not require, as a condition to card acceptance, any Customer to waive a right to dispute a Transaction.
(h) Non-Disparagement. You must not disparage any Card Network or any of their services, or submit any Transaction that harms any Card Network.
(i) Audit and Forensic Investigations. A Card Network may initiate audits and forensic investigations in accordance with its Card Network Rules. You must fully cooperate with these audits and forensic investigations. This subsection (i) will survive termination of this Agreement.
(j) Security Programs. You must comply with the Card Networks’ security standards, requirements and programs (e.g., the Visa Account Information Security Program), and all Card Network Rules governing the privacy, protection, and your use, storage and disclosure of data.
(k) Limited Acceptance. Each Card Network may allow you to accept only a subset of that Card Network’s cards, in which case you must follow the Card Network Rules that govern limited acceptance.
(l) Minimum or Maximum Amounts. You must not establish minimum or maximum amounts for payment card Transactions, except as the Card Network Rules permit.
(m) Forms. You must not require any Customer to complete a form that includes the Customer’s signature or any Payment Account Details in plain view when mailed.
3.6 American Express Conversion – Only Applicable to the American Express Card Network.
If your American Express Transaction volume exceeds the applicable threshold amount set by American Express, American Express may convert you to a direct American Express merchant. As a direct American Express merchant, you and American Express will enter into a separate agreement, which will govern your acceptance of American Express payment cards, and you and American Express must directly agree to your pricing and other fees payable for American Express Transaction processing. Qashier will continue to process your American Express Transactions in accordance with this Agreement, except that Qashier will incorporate the new pricing and fees into the applicable Qashier fees.
3.7 Data Sharing.
Qashier may share information about your Qashier Account, including User Information, with Payment Method Providers and Payment Method Acquirers as Qashier believes necessary to verify your eligibility to use the Qashier Payments Services, establish any necessary accounts or credit with Payment Method Providers and Payment Method Acquirers, monitor Transactions and other activity, and conduct risk management and compliance reviews. Qashier may also share data, including Protected Data, with Payment Method Providers and Payment Method Acquirers, and they may use and share this data, for the purpose of assessing your compliance with Financial Services Terms and facilitating Qashier’s, the Payment Method Providers’, and the Payment Method Acquirers’ compliance with Law, Payment Method Rules and Payment Method Terms. You waive your right to bring any claim against Qashier arising from Qashier sharing information about User Group with Payment Method Providers and Payment Method Acquirers, including any inclusion on a Terminated Merchant List that results from this sharing. Qashier may periodically review your Qashier Account information to verify that you are eligible to use the Qashier Payments Services.
3.8 Customer Communication.
When using the Qashier Payments Services you must, with respect to Customers (a) accurately communicate and not misrepresent the nature, amount and currency of each Transaction prior to submitting it for processing; (b) provide a receipt that accurately describes each Transaction; (c) provide a meaningful way to contact you in the event that your goods or services are not provided as described; (d) not use the Qashier Payments Services to sell goods or services in a manner that is unfair or deceptive, exposes Customers to unreasonable risks, or does not disclose material terms of a purchase in advance; (e) inform Customers that Qashier processes Transactions for you; and (f) if you are collecting authorizations electronically, ensure that Customers consent to electronic signatures and delivery of communications in accordance with Law. If you engage in Transactions with Customers who are individuals (i.e., consumers), you must provide the disclosures Law requires, and must not engage in unfair, deceptive, or abusive acts or practices.
3.9 Requirements Imposed by Payment Method Rules.
As required by the Payment Method Rules (a) as between the parties, each party is responsible for the acts and omissions of its employees, contractors, and agents; (b) unless a Payment Method Provider agrees otherwise, you cannot bind a Payment Method Provider to any contract or obligation, and you must not represent that you can do so; (c) you will meet data quality requirements for relevant categories of Transaction data (as described in the Payment Method Rules) and in respect of that data, you must comply with all technical specifications mandated by the relevant Payment Method Provider; and (d) you must ensure that Transaction data that you collect is processed promptly, accurately and completely. You must maintain and make available to Customers a fair and neutral refund and exchange policy, and clearly explain the process by which Customers can receive a Refund. Payment Method Providers retain all IP Rights in their Marks, and you must not contest any Payment Method Provider’s IP Rights in their Marks. You may only use Payment Method Providers’ Marks in a manner consistent with the Payment Method Rules, and you must promptly comply with all instructions from Qashier regarding use or presentation of Payment Method Providers’ Marks. You are solely responsible for providing support to Customers regarding Transaction receipts, product or service delivery, support, returns, refunds, and all other issues related to your goods and services and business activities.
4. Processing Transactions.
4.1 Payment Authorization Requests.
(a) Processing Transactions. To enable Qashier to process Transactions for you, you authorize and direct Qashier, its Affiliates, Payment Method Providers and Payment Method Acquirers to receive and settle, as applicable, settlement funds owed to you through your use of the Qashier Payments Services. You may only submit Transactions that Customers authorize, and only after the applicable goods have been shipped or services provided to the Customer; except, you may submit a Transaction before goods have been shipped or services have been provided to the Customer where the Customer has authorized a Transaction for a partial or full prepayment for goods or services to be provided at a future time, or you have obtained the Customer’s consent.
(b) Transaction Responsibility. You must not proceed with a Transaction if (i) you know or should have known that the Transaction was fraudulent, not authorized by the Customer, or illegal in your or your Customer’s jurisdiction; (ii) you receive a response declining to authorize the Transaction; or (iii) the Customer’s ability to use a Payment Method has expired or is no longer valid. You must not split payment for a single transaction into multiple Transactions except as the Payment Method Rules, Payment Method Terms and Acquirer Terms expressly permit. You must not submit any Transaction that duplicates a Transaction that is already subject to a Dispute, or was previously disputed and subsequently resolved in your favor. Qashier may refuse to process, or condition or suspend any Transaction that Qashier believes (x) may violate this Agreement or other agreement you have with Qashier (if any); (y) is unauthorized, fraudulent or illegal; or (z) exposes, or is likely to expose, Qashier, you or others to unacceptable risk.
4.2 Pooled Accounts.
You appoint Qashier as your agent for the limited purpose of directing, receiving, holding and settling funds under this Agreement. Notwithstanding the prior sentence, no agency is established for tax purposes. All settlement funds Qashier receives for Transactions are combined with settlement funds for other users and held in one or more Pooled Accounts at one or more Financial Partners. Once Qashier receives funds for a Transaction on your behalf, the relevant Customer has no further obligation to make payments to you with respect to that Transaction, regardless of whether and when Qashier settles those funds to you. If Qashier does not settle funds due to you under this Agreement, you will have recourse only against Qashier and not the relevant Customer. Qashier will promptly update your Qashier Account balance to reflect processed Transactions. If, in the capacity as your agent, Qashier or its Affiliate provide a receipt for a Transaction to the applicable Customer, that receipt is binding on you. Qashier and its Affiliates (as applicable) may invest funds held in a Pooled Account as described in Section 5.2 of the General Terms. You have no rights to any Pooled Account, or earnings generated by funds held in any Pooled Account, and are not entitled to draw funds from any Pooled Account.
4.3 Sending Funds to Third-Party Recipients.
Qashier may offer you the ability to send to a third party funds owed to you as you instruct Qashier (including by sending all or part of the positive balance in your Qashier Account to that third-party recipient’s Qashier account or bank account), instead of settling funds to a User Bank Account. If Qashier sends funds to a third-party recipient which may include the use of a payment intermediary operating on your behalf, as this Section 4.3 contemplates, then Qashier’s obligations (and all applicable Payment Method Provider and Payment Method Acquirer obligations) to settle those funds to you are satisfied.
4.4 Settlement Fees.
Qashier is not responsible for any fees imposed by banks to which Qashier transfers funds, including the banks that hold the User Bank Accounts and the third-party recipient accounts.
4.5 Subscriptions and Invoicing.
If you use the Services to submit recurring or subscription Transactions, then before submitting the initial Transaction, you must (a) inform each Customer that the relevant Transactions will occur on an ongoing basis; and (b) explain the method for canceling the Customer’s recurring billing or subscription. If you use the Services to issue invoices to Customers, you must ensure that the form and content of the invoices comply with Law and are sufficient to achieve the legal or tax effects that you are trying to achieve.
4.6 Customer Authorizations.
If you use the Qashier Payments Services for certain Transactions where the Customer is not present, including Merchant Initiated Transactions, or to store a Customer’s Payment Method for future use, you may be required by Law and Payment Method Rules to obtain the Customer’s authorization (also known as a mandate or agreement for the provision of products or services) and make certain disclosures to the Customer. These disclosures may include when, and under what circumstances, the Customer’s Payment Method will be charged, how the payment amount will be determined, and how future payments can be canceled. You must retain, and provide to Qashier upon request, records demonstrating that you have (a) obtained any required Customer authorizations in compliance with Law and Payment Method Rules; and (b) only submitted Transactions as Merchant Initiated Transactions that you have determined are eligible.
5. Actions Qashier May Take in Processing Transactions.
5.1 Reconciliation and Responsibility.
As between the parties, and except as required by Law, you are responsible for reviewing your Transaction history for accuracy and completeness and reconciling your Transaction history with the history of transfers from the Pooled Accounts to the User Bank Accounts. If you find an error when you reconcile your Transaction history, Qashier will reasonably cooperate with you to investigate and help correct that error as long as you notify Qashier of the error within 60 days after the error appears in your Transaction history and you provide information as reasonably requested by Qashier in connection with the error. Qashier may correct any errors in your Transaction history by crediting or debiting the User Bank Accounts.
5.2 Negative Balances.
If your Qashier Account balance (or the Qashier Account balance of any User Entity) is negative, or does not contain funds sufficient to pay amounts that you (or a User Entity) owe to a Qashier Entity or Customers, then without limiting Qashier’s rights under Sections 4.2 and 4.3 of the General Terms, Qashier may debit the User Bank Accounts by the amount necessary to collect, and pay out to Customers if applicable, the amounts you owe.
5.3 Disputes; Refunds; Reversals.
Notwithstanding anything to the contrary in this Agreement, you are liable to Qashier for the full amount of all Disputes (unless and until a Dispute is resolved to final disposition in your favor according to applicable Payment Method Rules and as described in the Documentation), Refunds and Reversals regardless of the reason or timing.
(a) Disputes. Qashier may delay or withhold paying out a Transaction amount from funds owed to you if Qashier reasonably believes that a Dispute is likely to occur with respect to that Transaction. Qashier may delay or withhold paying out amounts subject to an actual Dispute until the Payment Method Provider resolves the Dispute.
(b) Refunds. If you intend to issue a Refund to a Customer, you must initiate a Refund instruction via the Services within 5 days after informing the Customer of your intention. Qashier may refuse to act upon a Refund instruction, or delay executing the instruction, if you are the subject of an Insolvency Proceeding, if it would cause a negative balance in your Qashier Account, or if Qashier believes that there is a risk you will not meet your liabilities under this Agreement.
(c) Reversals. Without limiting Qashier’s rights under Sections 5.4 – 5.6 of these Qashier Payments Terms, Qashier may initiate a Reversal if:
(i) the Payment Method Provider invalidates the Transaction;
(ii) you receive funds in error for any reason;
(iii) you were not authorized to accept the Transaction;
(iv) you receive funds related to activities that violate this Agreement, Law or Financial Services Terms; or
(v) a Payment Method Provider or Payment Method Acquirer requires Qashier to do so under the applicable Financial Services Terms.
5.4 Qashier Remedies – Specific Triggers.
Qashier may exercise any or all of the remedies stated in Section 5.6 of these Qashier Payments Terms if Qashier determines that a User Entity:
(a) has incurred or is likely to incur excessive Disputes, Refunds or Reversals;
(b) has submitted one or more Transactions for goods or services not immediately deliverable to the Customer without first obtaining Qashier’s consent;
(c) has a negative Qashier Account balance;
(d) has experienced or is likely to experience a change in the average time between the initial charge and fulfillment of Customer orders that Qashier considers to be material;
(e) is or is likely to become the subject of an Insolvency Proceeding;
(f) has experienced or is likely to experience a deterioration of its business or financial condition that Qashier considers to be material;
(g) has breached or is likely to breach, or has caused or is likely to cause Qashier to breach, this Agreement (or any other Qashier services agreement with a Qashier Entity) or the Financial Services Terms applicable to the User Entity’s use of the Services;
(h) has violated or is likely to violate Law or Financial Services Terms;
(i) has caused or is likely to cause Qashier to violate Law or Financial Services Terms;
(j) has experienced or is likely to experience a Change of Control;
(k) has, either itself or by way of its employees, agents, directors or contractors, initiated Transactions or undertaken any other action that is or is likely to be fraudulent, suspicious or involve criminal activity;
(l) has, without Qashier’s prior consent, changed its business model (including services supplied by a User Entity to its customers), exposing Qashier to increased risk; or
(m) has acted in a manner or engaged in business, trading practice or other activity that presents an unacceptable risk.
5.5 Qashier Remedies – General Trigger.
Qashier may exercise any or all of the remedies stated in Section 5.6 of these Qashier Payments Terms if (a) Qashier reasonably determines that Qashier may incur losses resulting from credit, fraud, criminal activity or other risks associated with a User Entity after these Qashier Payments Terms terminate; or (b) Law requires.
5.6 Qashier Remedies – Scope.
Qashier may, in accordance with Sections 5.4 and 5.5 of these Qashier Payments Terms:
(a) initiate Reversals;
(b) change the Payout Schedule or delay or cancel the payout of funds to the User Bank Accounts;
(c) establish, fund and use a Reserve;
(d) debit the User Bank Accounts or the bank or financial institution accounts of any or all User Entities;
(e) suspend or terminate your ability to accept or process Transactions;
(f) refuse to (i) process Transactions, and (ii) act upon Refund instructions; and
(g) setoff or recoup all liability that Qashier reasonably determines a User Entity owes to a Qashier Entity under this Agreement or another agreement, against any amounts that a Qashier Entity, owes to a User Entity whether the liability is matured, unmatured, liquidated or unliquidated.
5.7 Reserve.
If Qashier establishes a Reserve, Qashier will notify you of the Reserve terms. Qashier may change the Reserve terms (a) if Qashier believes that there is, or is likely to be, a change in the underlying risk presented by the User Group’s use of Qashier services; or (b) as a Payment Method Acquirer or Payment Method Provider requires. You have no legal or equitable right or interest in any Reserve, in the funds held in any Reserve, or earnings generated by funds held in any Reserve, and are not entitled to draw funds from any Reserve. If you become subject to an Insolvency Proceeding, funds held in a Reserve will not be part of any estate created in connection with that Insolvency Proceeding. Qashier may fund the Reserve through any or all of:
(x) using funds you provide upon Qashier’s request;
(y) using funds that a Qashier Entity owes to any User Entity for Transactions that the User Group accepts through the Qashier Payments Services; or
(z) debiting the User Bank Accounts or the bank or financial institution accounts of any or all User Entities.
5.8 Security Interest.
You grant Qashier a lien on and security interest in your interest, if any, in (a) all funds owed to you for Transactions (including funds owed to you for future Transactions and all funds that Qashier holds on your behalf); and (b) all rights to receive credits and payments under this Agreement. You must execute all documents and provide all authorizations that Qashier reasonably requests for the purpose of creating, perfecting (including filing relevant documents), maintaining and enforcing this lien and security interest, even if the request is made after your Qashier Account balance becomes negative.
5.9 Credit Support Requirement.
Qashier may require that you provide a guarantee (including a personal, parent or bank guarantee) or letter of credit in a form and substance that satisfies Qashier. In this event, Qashier will inform you of the amount of and the reasons for the requirement. If you are unable to satisfy the requirement when Qashier requires you to do so, Qashier may suspend or terminate your access to the Services.
6. Multi-Currency Processing.
Qashier may offer Multi-Currency Processing. To use Multi-Currency Processing, you must provide to Qashier a valid bank account for each currency for which you request settlement, based on the list of available settlement currencies stated in the Documentation. Each of these bank accounts is a User Bank Account for the purposes of this Agreement. If you use Multi-Currency Processing, Qashier will identify at the time of each applicable Transaction the conversion rate that will apply to the Transaction. In the event of a Refund, the conversion rate that will be used to calculate the Refund will be the rate in effect at the time of the Refund.
7. Post-Termination Obligations.
7.1 Completion of Transactions.
Following termination of these Qashier Payments Terms, you must fulfill your obligations related to existing Transactions, not accept new Transactions via the Services, and remove all Marks of a Qashier Entity or a Financial Partner from your website (unless permitted under a separate license with the applicable Financial Partner). Qashier will complete Transactions initiated before termination as long as Qashier would have completed those Transactions were these Qashier Payments Terms still in place (e.g., Qashier will not complete a Transaction if a Financial Partner prohibits Qashier from doing so). Termination does not affect your responsibility for Transactions described in Section 3 of these Qashier Payments Terms.
7.2 Provision of Payment Account Details.
If these Qashier Payments Terms terminate for reasons other than your breach, then within 30 days after the termination date, you may request in writing that Qashier provide all relevant Payment Account Details to an alternative PCI-DSS Level 1-certified payment processor that you identify to Qashier. Qashier will provide the Payment Account Details that you are entitled to receive to the named payment processor to the extent commercially reasonable. Qashier may delay or refuse any request if Qashier believes the payment processor you have identified does not have systems or controls in place that are sufficient to protect Payment Account Details, that the integrity of Payment Account Details may be compromised, or that Law or Financial Services Terms do not allow Qashier to provide the Payment Account Details.
8. User Information Updates.
You must immediately notify Qashier, and provide to Qashier updated User Information, if you experience or anticipate experiencing a material change in the average time between the initial charge and fulfillment of Customer orders. Upon request, you must promptly provide to Qashier information related to Transactions and Disputes, including (a) refund and shipping policies (if applicable); (b) data on captured but unfulfilled charges; and (c) data on the time between charge capture and fulfillment of Customer orders.
9. PCI Standards Compliance.
If you elect to store or hold “Account Data,” as defined in the PCI Standards (including Customer card account number or expiration date), you must maintain a system that complies with the PCI Standards and upon Qashier’s request, you must provide to Qashier evidence of your compliance. If you do not comply with the PCI Standards, or if Qashier or any Payment Method Provider or Payment Method Acquirer is unable to verify your compliance with the PCI Standards, Qashier may suspend your Qashier Account or terminate this Agreement, in whole or in part. If you intend to use a third-party service provider to store or transmit Payment Account Details (including Customer card account number and expiration date) then you must not share any Payment Account Details with the service provider until you verify that the third party holds sufficient certifications under the PCI Standards, and must notify Qashier of your intention to share Payment Account Details with the service provider. Further, you agree to never store or hold any “Sensitive Authentication Data,” as defined by the PCI Standards (including the card verification value or similar security code), at any time. You can find information about the PCI Standards on the PCI Council’s website.
10. Representations and Warranties.
You represent as of the Effective Date, and warrant during the Term, that (a) you only use the Payment Methods and Qashier Payments Services for bona fide commercial transactions (which must be free of liens, claims, and encumbrances other than ordinary sales taxes) for the sale of goods or services to, or other act with, Customers; (b) except as Qashier approves, you do not use the Qashier Payments Services for intercompany transactions; (c) you fulfill all of your obligations to Customers; and (d) you and your third-party service providers that store, access or transmit Payment Account Details comply with the PCI Standards, as applicable.
11. Indemnification.
You will indemnify Qashier against all assessments, penalties, fines and fees Payment Method Providers, Payment Method Acquirers, and other Financial Partners charge Qashier to the extent arising out of or relating to your use of the Qashier Payments Services in a manner that fails to comply with any Payment Method Rules, Payment Method Terms or Acquirer Terms, or this Agreement. As between the parties, you are responsible for (a) all costs associated with any Card Network-initiated audit or forensic investigation arising out of or relating to your use of the Qashier Payments Services, and (b) all losses, damages, and costs Qashier and its Affiliates incur due to fraudulent Transactions.
12. Liability for Failure to Transfer Funds.
The limitation of liability in Section 12.2(b) of the General Terms will not apply to claims you or your Affiliates make against the Qashier Parties for failing to transfer any settlement funds the Qashier Parties receive and owe to you in connection with the Qashier Payments Services. For these claims, the Qashier Parties’ liability is limited to the amount that the Qashier Parties have received and owe, but failed to transfer, to you.
Section B. Payout Schedule
Where Qashier directly provides payment services to you as described under Section A1(a) (Direct Provision by Qashier), Qashier transfers settlement funds for Transactions received by Qashier on a particular Sales Day (“Gross Settlement Amount”), net of Fees (including the Merchant Discount Rate, agreed in writing with you), Disputes (defined in Section 5.3 above), Refunds (defined in Section 5.3 above), Reversals (defined in Section 5.3 above) and other amounts owed to Qashier (“Net Settlement Amount”) from the applicable Pooled Account to your applicable User Bank Account on a defined Payout Day, unless a Payout Delay occurs and affects the transfer initiation, or Qashier exercises a right under this Agreement to withhold or delay the transfer. However, Qashier may impose an additional holding period before making the initial settlement to a User Bank Account.
Notwithstanding the above paragraph, Qashier reserves the right to amend the Payout Day at our own discretion.
1. Definitions
“Sales Day” is defined as 00:00 to 23:59 in the time zone during which the Transactions were received by Qashier.
“Payout Day” is defined as (i) For WeChatPay and Atome transactions received by Qashier, the next Thursday after the Sales Day, and (ii) For all other payment methods, the next working day after the Sales Day.
2. Illustration
Terms of Service
Services Terms – Qashier Payments
Last modified: 1 Aug 2025
Section A. General Terms
1. Qashier Payments Services.
These terms (“Qashier Payments Terms”) supplement the General Terms and govern your use of the Qashier Payments Services.
Qashier may provide payment services to you under one of the following models:
(a) Direct Provision by Qashier.
In cases where Qashier is providing payment services directly to you, Qashier acts as the payment service provider and you are contracting with Qashier for the Qashier Payments Services. These services may include transaction processing, settlement, chargeback handling, and other related functions, subject to these Qashier Payments Terms and the General Terms.
(b) Master Merchant Model.
In some cases, these Qashier Payments Terms will not apply where Qashier acts as a Master Merchant to facilitate your access to payment services offered by a third-party acquirer or payment service provider, with whom you will contract directly. Instead of Qashier, the third-party might provide transaction processing, settlement, chargeback handling, and other related functions directly to you, subject to the third-party’s applicable terms and conditions. In such scenarios, you acknowledge that Qashier is not a party to your agreement with the third-party provider, and is not responsible for the performance, reliability, or compliance of the third-party’s services. Your use of such services is subject to the third-party’s applicable terms and conditions, including any onboarding, KYC, and ongoing compliance requirements.
2. Your Business.
You are solely responsible for the nature and quality of the goods and services you provide (or if you accept donations, the intended use of those donations), and for Transaction receipts, delivery, support, refunds, returns, and for all other ancillary services you provide to Customers. You are solely responsible for verifying each Customer’s identity, determining a Customer’s eligibility and authority to complete a Transaction, and all other issues related to your goods and services and business activities.
3. Payment Methods and Transactions.
3.1 Acceptance and Use Requirements.
As part of the Qashier Payments Services, you may accept payment from Customers using various Payment Methods by submitting Transactions to Qashier through the Qashier Technology. All Payment Methods have specific requirements for their acceptance and use. These requirements may be incorporated into the Qashier API and other Qashier Technology, and may be described in the Documentation, the Payment Method Rules and Payment Method Terms. You must comply with all of these acceptance and use requirements.
3.2 Payment Method Rules and Payment Method Terms.
Your acceptance and use of a Payment Method may be subject to Payment Method Rules, Payment Method Terms, or both. Using the Qashier Payments Services to accept a Payment Method or submit a Transaction constitutes your acceptance of the applicable Payment Method Rules and Payment Method Terms (if any). Payment Method Rules and Payment Method Terms are Financial Services Terms for purposes of this Agreement. In the event of any inconsistency between any provision of this Agreement and the Payment Method Rules or Payment Method Terms, the applicable Payment Method Rules or Payment Method Terms will prevail to the extent of the inconsistency. The Payment Method Terms and Payment Method Rules may be amended from time to time. Your continuing use of the applicable Qashier Payments Services constitutes your agreement to those amended terms.
3.3 Acquirer Terms.
Some Payment Method Providers require that their Payment Methods be accepted only through a Payment Method Acquirer, which may be Qashier, its Affiliate, or a Financial Partner. Some of these Payment Method Providers, such as Visa and Mastercard in certain countries, require you to enter into Acquirer Terms, which will (a) identify the Payment Method Acquirer responsible for Transactions using that Payment Method Provider’s Payment Method; and (b) establish a direct contractual relationship and terms between you and the Payment Method Acquirer, as those Acquirer Terms further describe. The Acquirer Terms, which are Financial Services Terms for purposes of this Agreement, describe the Payment Methods to which they apply, and when they go into effect. By using the Qashier Payments Services to submit Visa or Mastercard Transactions, you agree to the Acquirer Terms for the applicable Payment Method Acquirers, if any, listed on the Acquirer Disclosure available on the Qashier Legal Page. Qashier may add or remove Payment Method Acquirers at any time.
3.4 Payment Method Providers and Payment Method Acquirers
Irrespective of whether Acquirer Terms apply, your acceptance and use of the Payment Method may also be subject to Payment Method Rules or Payment Method Terms (or both), as Section 3.2 of these Qashier Payments Terms describes. Payment Method Providers and Payment Method Acquirers are Financial Partners for purposes of this Agreement. Payment Method Providers may enforce the terms of this Agreement directly against you with respect to that Payment Method Provider’s Payment Method(s). A Payment Method Provider or Payment Method Acquirer may terminate your ability to accept a Payment Method at any time and for any reason, in which case you will no longer be able to accept that Payment Method under this Agreement. Qashier may add or remove Payment Method Providers at any time. Qashier may, with notice to you, change Payment Methods in your integration of the Services.
3.5 Card Transactions.
(a) Card Network Rules. When accepting payment card Transactions, you must comply with all applicable Card Network Rules, including the Visa Rules specified by Visa, the Mastercard Rules specified by Mastercard, and the American Express Merchant Operating Guide specified by American Express. Each Card Network may amend its Card Network Rules at any time without notice to you.
(b) Location and Identification. You may only accept payment card Transactions in locations authorized by Qashier and the applicable Card Network. The Card Networks may request information and certification relating to your location, and make a final determination of your location. You must prominently and clearly disclose your name, address, and country location to Customers before Customers are prompted to provide payment card information. You must ensure that Customers understand that you are responsible for the Transactions. You must not act as or hold yourself out as a payment facilitator, intermediary or aggregator, or otherwise resell the Qashier Payments Services.
(c) Use of Cash. You must not provide cash refunds for a completed Transaction made with a payment card, unless required by Law. You must not use Qashier Payments Services for any transaction for a cash disbursement or purchase of cash vouchers without approval from Qashier. You must not permit Customers to use payment cards to disburse cash to a third party, except to the extent the Card Network Rules permit.
(d) Debt Repayment. You must not accept payment card Transactions (i) to collect or refinance existing debt that you have deemed uncollectible or that is uncollectible by Law; (ii) for previous card charges; or (iii) to collect a dishonored check. Debt repayment is only permitted when performed in compliance with the Card Network Rules.
(e) Surcharging. You are fully responsible for complying with all Card Network Rules and Law that limit your ability to (i) discriminate by payment card brand or type; (ii) charge surcharges, other fees, or Taxes for accepting payment cards; and (iii) provide discounts. You may only charge surcharges, other fees, or Taxes for accepting payment cards where permitted, and in such cases you will not surcharge your Customers in excess of applicable surcharging limits.
(f) Use of Payment Card Account Data. You must not request or use a payment card account number for any purpose other than for a Transaction. You must not use payment card account numbers or payment card Transaction data other than as Law, the Card Network Rules and this Agreement permit. You must not store the card verification value (or similar security code) data after card authorization.
(g) Waiver of Dispute Rights. You must not require, as a condition to card acceptance, any Customer to waive a right to dispute a Transaction.
(h) Non-Disparagement. You must not disparage any Card Network or any of their services, or submit any Transaction that harms any Card Network.
(i) Audit and Forensic Investigations. A Card Network may initiate audits and forensic investigations in accordance with its Card Network Rules. You must fully cooperate with these audits and forensic investigations. This subsection (i) will survive termination of this Agreement.
(j) Security Programs. You must comply with the Card Networks’ security standards, requirements and programs (e.g., the Visa Account Information Security Program), and all Card Network Rules governing the privacy, protection, and your use, storage and disclosure of data.
(k) Limited Acceptance. Each Card Network may allow you to accept only a subset of that Card Network’s cards, in which case you must follow the Card Network Rules that govern limited acceptance.
(l) Minimum or Maximum Amounts. You must not establish minimum or maximum amounts for payment card Transactions, except as the Card Network Rules permit.
(m) Forms. You must not require any Customer to complete a form that includes the Customer’s signature or any Payment Account Details in plain view when mailed.
3.6 American Express Conversion – Only Applicable to the American Express Card Network.
If your American Express Transaction volume exceeds the applicable threshold amount set by American Express, American Express may convert you to a direct American Express merchant. As a direct American Express merchant, you and American Express will enter into a separate agreement, which will govern your acceptance of American Express payment cards, and you and American Express must directly agree to your pricing and other fees payable for American Express Transaction processing. Qashier will continue to process your American Express Transactions in accordance with this Agreement, except that Qashier will incorporate the new pricing and fees into the applicable Qashier fees.
3.7 Data Sharing.
Qashier may share information about your Qashier Account, including User Information, with Payment Method Providers and Payment Method Acquirers as Qashier believes necessary to verify your eligibility to use the Qashier Payments Services, establish any necessary accounts or credit with Payment Method Providers and Payment Method Acquirers, monitor Transactions and other activity, and conduct risk management and compliance reviews. Qashier may also share data, including Protected Data, with Payment Method Providers and Payment Method Acquirers, and they may use and share this data, for the purpose of assessing your compliance with Financial Services Terms and facilitating Qashier’s, the Payment Method Providers’, and the Payment Method Acquirers’ compliance with Law, Payment Method Rules and Payment Method Terms. You waive your right to bring any claim against Qashier arising from Qashier sharing information about User Group with Payment Method Providers and Payment Method Acquirers, including any inclusion on a Terminated Merchant List that results from this sharing. Qashier may periodically review your Qashier Account information to verify that you are eligible to use the Qashier Payments Services.
3.8 Customer Communication.
When using the Qashier Payments Services you must, with respect to Customers (a) accurately communicate and not misrepresent the nature, amount and currency of each Transaction prior to submitting it for processing; (b) provide a receipt that accurately describes each Transaction; (c) provide a meaningful way to contact you in the event that your goods or services are not provided as described; (d) not use the Qashier Payments Services to sell goods or services in a manner that is unfair or deceptive, exposes Customers to unreasonable risks, or does not disclose material terms of a purchase in advance; (e) inform Customers that Qashier processes Transactions for you; and (f) if you are collecting authorizations electronically, ensure that Customers consent to electronic signatures and delivery of communications in accordance with Law. If you engage in Transactions with Customers who are individuals (i.e., consumers), you must provide the disclosures Law requires, and must not engage in unfair, deceptive, or abusive acts or practices.
3.9 Requirements Imposed by Payment Method Rules.
As required by the Payment Method Rules (a) as between the parties, each party is responsible for the acts and omissions of its employees, contractors, and agents; (b) unless a Payment Method Provider agrees otherwise, you cannot bind a Payment Method Provider to any contract or obligation, and you must not represent that you can do so; (c) you will meet data quality requirements for relevant categories of Transaction data (as described in the Payment Method Rules) and in respect of that data, you must comply with all technical specifications mandated by the relevant Payment Method Provider; and (d) you must ensure that Transaction data that you collect is processed promptly, accurately and completely. You must maintain and make available to Customers a fair and neutral refund and exchange policy, and clearly explain the process by which Customers can receive a Refund. Payment Method Providers retain all IP Rights in their Marks, and you must not contest any Payment Method Provider’s IP Rights in their Marks. You may only use Payment Method Providers’ Marks in a manner consistent with the Payment Method Rules, and you must promptly comply with all instructions from Qashier regarding use or presentation of Payment Method Providers’ Marks. You are solely responsible for providing support to Customers regarding Transaction receipts, product or service delivery, support, returns, refunds, and all other issues related to your goods and services and business activities.
4. Processing Transactions.
4.1 Payment Authorization Requests.
(a) Processing Transactions. To enable Qashier to process Transactions for you, you authorize and direct Qashier, its Affiliates, Payment Method Providers and Payment Method Acquirers to receive and settle, as applicable, settlement funds owed to you through your use of the Qashier Payments Services. You may only submit Transactions that Customers authorize, and only after the applicable goods have been shipped or services provided to the Customer; except, you may submit a Transaction before goods have been shipped or services have been provided to the Customer where the Customer has authorized a Transaction for a partial or full prepayment for goods or services to be provided at a future time, or you have obtained the Customer’s consent.
(b) Transaction Responsibility. You must not proceed with a Transaction if (i) you know or should have known that the Transaction was fraudulent, not authorized by the Customer, or illegal in your or your Customer’s jurisdiction; (ii) you receive a response declining to authorize the Transaction; or (iii) the Customer’s ability to use a Payment Method has expired or is no longer valid. You must not split payment for a single transaction into multiple Transactions except as the Payment Method Rules, Payment Method Terms and Acquirer Terms expressly permit. You must not submit any Transaction that duplicates a Transaction that is already subject to a Dispute, or was previously disputed and subsequently resolved in your favor. Qashier may refuse to process, or condition or suspend any Transaction that Qashier believes (x) may violate this Agreement or other agreement you have with Qashier (if any); (y) is unauthorized, fraudulent or illegal; or (z) exposes, or is likely to expose, Qashier, you or others to unacceptable risk.
4.2 Pooled Accounts.
You appoint Qashier as your agent for the limited purpose of directing, receiving, holding and settling funds under this Agreement. Notwithstanding the prior sentence, no agency is established for tax purposes. All settlement funds Qashier receives for Transactions are combined with settlement funds for other users and held in one or more Pooled Accounts at one or more Financial Partners. Once Qashier receives funds for a Transaction on your behalf, the relevant Customer has no further obligation to make payments to you with respect to that Transaction, regardless of whether and when Qashier settles those funds to you. If Qashier does not settle funds due to you under this Agreement, you will have recourse only against Qashier and not the relevant Customer. Qashier will promptly update your Qashier Account balance to reflect processed Transactions. If, in the capacity as your agent, Qashier or its Affiliate provide a receipt for a Transaction to the applicable Customer, that receipt is binding on you. Qashier and its Affiliates (as applicable) may invest funds held in a Pooled Account as described in Section 5.2 of the General Terms. You have no rights to any Pooled Account, or earnings generated by funds held in any Pooled Account, and are not entitled to draw funds from any Pooled Account.
4.3 Sending Funds to Third-Party Recipients.
Qashier may offer you the ability to send to a third party funds owed to you as you instruct Qashier (including by sending all or part of the positive balance in your Qashier Account to that third-party recipient’s Qashier account or bank account), instead of settling funds to a User Bank Account. If Qashier sends funds to a third-party recipient which may include the use of a payment intermediary operating on your behalf, as this Section 4.3 contemplates, then Qashier’s obligations (and all applicable Payment Method Provider and Payment Method Acquirer obligations) to settle those funds to you are satisfied.
4.4 Settlement Fees.
Qashier is not responsible for any fees imposed by banks to which Qashier transfers funds, including the banks that hold the User Bank Accounts and the third-party recipient accounts.
4.5 Subscriptions and Invoicing.
If you use the Services to submit recurring or subscription Transactions, then before submitting the initial Transaction, you must (a) inform each Customer that the relevant Transactions will occur on an ongoing basis; and (b) explain the method for canceling the Customer’s recurring billing or subscription. If you use the Services to issue invoices to Customers, you must ensure that the form and content of the invoices comply with Law and are sufficient to achieve the legal or tax effects that you are trying to achieve.
4.6 Customer Authorizations.
If you use the Qashier Payments Services for certain Transactions where the Customer is not present, including Merchant Initiated Transactions, or to store a Customer’s Payment Method for future use, you may be required by Law and Payment Method Rules to obtain the Customer’s authorization (also known as a mandate or agreement for the provision of products or services) and make certain disclosures to the Customer. These disclosures may include when, and under what circumstances, the Customer’s Payment Method will be charged, how the payment amount will be determined, and how future payments can be canceled. You must retain, and provide to Qashier upon request, records demonstrating that you have (a) obtained any required Customer authorizations in compliance with Law and Payment Method Rules; and (b) only submitted Transactions as Merchant Initiated Transactions that you have determined are eligible.
5. Actions Qashier May Take in Processing Transactions.
5.1 Reconciliation and Responsibility.
As between the parties, and except as required by Law, you are responsible for reviewing your Transaction history for accuracy and completeness and reconciling your Transaction history with the history of transfers from the Pooled Accounts to the User Bank Accounts. If you find an error when you reconcile your Transaction history, Qashier will reasonably cooperate with you to investigate and help correct that error as long as you notify Qashier of the error within 60 days after the error appears in your Transaction history and you provide information as reasonably requested by Qashier in connection with the error. Qashier may correct any errors in your Transaction history by crediting or debiting the User Bank Accounts.
5.2 Negative Balances.
If your Qashier Account balance (or the Qashier Account balance of any User Entity) is negative, or does not contain funds sufficient to pay amounts that you (or a User Entity) owe to a Qashier Entity or Customers, then without limiting Qashier’s rights under Sections 4.2 and 4.3 of the General Terms, Qashier may debit the User Bank Accounts by the amount necessary to collect, and pay out to Customers if applicable, the amounts you owe.
5.3 Disputes; Refunds; Reversals.
Notwithstanding anything to the contrary in this Agreement, you are liable to Qashier for the full amount of all Disputes (unless and until a Dispute is resolved to final disposition in your favor according to applicable Payment Method Rules and as described in the Documentation), Refunds and Reversals regardless of the reason or timing.
(a) Disputes. Qashier may delay or withhold paying out a Transaction amount from funds owed to you if Qashier reasonably believes that a Dispute is likely to occur with respect to that Transaction. Qashier may delay or withhold paying out amounts subject to an actual Dispute until the Payment Method Provider resolves the Dispute.
(b) Refunds. If you intend to issue a Refund to a Customer, you must initiate a Refund instruction via the Services within 5 days after informing the Customer of your intention. Qashier may refuse to act upon a Refund instruction, or delay executing the instruction, if you are the subject of an Insolvency Proceeding, if it would cause a negative balance in your Qashier Account, or if Qashier believes that there is a risk you will not meet your liabilities under this Agreement.
(c) Reversals. Without limiting Qashier’s rights under Sections 5.4 – 5.6 of these Qashier Payments Terms, Qashier may initiate a Reversal if:
(i) the Payment Method Provider invalidates the Transaction;
(ii) you receive funds in error for any reason;
(iii) you were not authorized to accept the Transaction;
(iv) you receive funds related to activities that violate this Agreement, Law or Financial Services Terms; or
(v) a Payment Method Provider or Payment Method Acquirer requires Qashier to do so under the applicable Financial Services Terms.
5.4 Qashier Remedies – Specific Triggers.
Qashier may exercise any or all of the remedies stated in Section 5.6 of these Qashier Payments Terms if Qashier determines that a User Entity:
(a) has incurred or is likely to incur excessive Disputes, Refunds or Reversals;
(b) has submitted one or more Transactions for goods or services not immediately deliverable to the Customer without first obtaining Qashier’s consent;
(c) has a negative Qashier Account balance;
(d) has experienced or is likely to experience a change in the average time between the initial charge and fulfillment of Customer orders that Qashier considers to be material;
(e) is or is likely to become the subject of an Insolvency Proceeding;
(f) has experienced or is likely to experience a deterioration of its business or financial condition that Qashier considers to be material;
(g) has breached or is likely to breach, or has caused or is likely to cause Qashier to breach, this Agreement (or any other Qashier services agreement with a Qashier Entity) or the Financial Services Terms applicable to the User Entity’s use of the Services;
(h) has violated or is likely to violate Law or Financial Services Terms;
(i) has caused or is likely to cause Qashier to violate Law or Financial Services Terms;
(j) has experienced or is likely to experience a Change of Control;
(k) has, either itself or by way of its employees, agents, directors or contractors, initiated Transactions or undertaken any other action that is or is likely to be fraudulent, suspicious or involve criminal activity;
(l) has, without Qashier’s prior consent, changed its business model (including services supplied by a User Entity to its customers), exposing Qashier to increased risk; or
(m) has acted in a manner or engaged in business, trading practice or other activity that presents an unacceptable risk.
5.5 Qashier Remedies – General Trigger.
Qashier may exercise any or all of the remedies stated in Section 5.6 of these Qashier Payments Terms if (a) Qashier reasonably determines that Qashier may incur losses resulting from credit, fraud, criminal activity or other risks associated with a User Entity after these Qashier Payments Terms terminate; or (b) Law requires.
5.6 Qashier Remedies – Scope.
Qashier may, in accordance with Sections 5.4 and 5.5 of these Qashier Payments Terms:
(a) initiate Reversals;
(b) change the Payout Schedule or delay or cancel the payout of funds to the User Bank Accounts;
(c) establish, fund and use a Reserve;
(d) debit the User Bank Accounts or the bank or financial institution accounts of any or all User Entities;
(e) suspend or terminate your ability to accept or process Transactions;
(f) refuse to (i) process Transactions, and (ii) act upon Refund instructions; and
(g) setoff or recoup all liability that Qashier reasonably determines a User Entity owes to a Qashier Entity under this Agreement or another agreement, against any amounts that a Qashier Entity, owes to a User Entity whether the liability is matured, unmatured, liquidated or unliquidated.
5.7 Reserve.
If Qashier establishes a Reserve, Qashier will notify you of the Reserve terms. Qashier may change the Reserve terms (a) if Qashier believes that there is, or is likely to be, a change in the underlying risk presented by the User Group’s use of Qashier services; or (b) as a Payment Method Acquirer or Payment Method Provider requires. You have no legal or equitable right or interest in any Reserve, in the funds held in any Reserve, or earnings generated by funds held in any Reserve, and are not entitled to draw funds from any Reserve. If you become subject to an Insolvency Proceeding, funds held in a Reserve will not be part of any estate created in connection with that Insolvency Proceeding. Qashier may fund the Reserve through any or all of:
(x) using funds you provide upon Qashier’s request;
(y) using funds that a Qashier Entity owes to any User Entity for Transactions that the User Group accepts through the Qashier Payments Services; or
(z) debiting the User Bank Accounts or the bank or financial institution accounts of any or all User Entities.
5.8 Security Interest.
You grant Qashier a lien on and security interest in your interest, if any, in (a) all funds owed to you for Transactions (including funds owed to you for future Transactions and all funds that Qashier holds on your behalf); and (b) all rights to receive credits and payments under this Agreement. You must execute all documents and provide all authorizations that Qashier reasonably requests for the purpose of creating, perfecting (including filing relevant documents), maintaining and enforcing this lien and security interest, even if the request is made after your Qashier Account balance becomes negative.
5.9 Credit Support Requirement.
Qashier may require that you provide a guarantee (including a personal, parent or bank guarantee) or letter of credit in a form and substance that satisfies Qashier. In this event, Qashier will inform you of the amount of and the reasons for the requirement. If you are unable to satisfy the requirement when Qashier requires you to do so, Qashier may suspend or terminate your access to the Services.
6. Multi-Currency Processing.
Qashier may offer Multi-Currency Processing. To use Multi-Currency Processing, you must provide to Qashier a valid bank account for each currency for which you request settlement, based on the list of available settlement currencies stated in the Documentation. Each of these bank accounts is a User Bank Account for the purposes of this Agreement. If you use Multi-Currency Processing, Qashier will identify at the time of each applicable Transaction the conversion rate that will apply to the Transaction. In the event of a Refund, the conversion rate that will be used to calculate the Refund will be the rate in effect at the time of the Refund.
7. Post-Termination Obligations.
7.1 Completion of Transactions.
Following termination of these Qashier Payments Terms, you must fulfill your obligations related to existing Transactions, not accept new Transactions via the Services, and remove all Marks of a Qashier Entity or a Financial Partner from your website (unless permitted under a separate license with the applicable Financial Partner). Qashier will complete Transactions initiated before termination as long as Qashier would have completed those Transactions were these Qashier Payments Terms still in place (e.g., Qashier will not complete a Transaction if a Financial Partner prohibits Qashier from doing so). Termination does not affect your responsibility for Transactions described in Section 3 of these Qashier Payments Terms.
7.2 Provision of Payment Account Details.
If these Qashier Payments Terms terminate for reasons other than your breach, then within 30 days after the termination date, you may request in writing that Qashier provide all relevant Payment Account Details to an alternative PCI-DSS Level 1-certified payment processor that you identify to Qashier. Qashier will provide the Payment Account Details that you are entitled to receive to the named payment processor to the extent commercially reasonable. Qashier may delay or refuse any request if Qashier believes the payment processor you have identified does not have systems or controls in place that are sufficient to protect Payment Account Details, that the integrity of Payment Account Details may be compromised, or that Law or Financial Services Terms do not allow Qashier to provide the Payment Account Details.
8. User Information Updates.
You must immediately notify Qashier, and provide to Qashier updated User Information, if you experience or anticipate experiencing a material change in the average time between the initial charge and fulfillment of Customer orders. Upon request, you must promptly provide to Qashier information related to Transactions and Disputes, including (a) refund and shipping policies (if applicable); (b) data on captured but unfulfilled charges; and (c) data on the time between charge capture and fulfillment of Customer orders.
9. PCI Standards Compliance.
If you elect to store or hold “Account Data,” as defined in the PCI Standards (including Customer card account number or expiration date), you must maintain a system that complies with the PCI Standards and upon Qashier’s request, you must provide to Qashier evidence of your compliance. If you do not comply with the PCI Standards, or if Qashier or any Payment Method Provider or Payment Method Acquirer is unable to verify your compliance with the PCI Standards, Qashier may suspend your Qashier Account or terminate this Agreement, in whole or in part. If you intend to use a third-party service provider to store or transmit Payment Account Details (including Customer card account number and expiration date) then you must not share any Payment Account Details with the service provider until you verify that the third party holds sufficient certifications under the PCI Standards, and must notify Qashier of your intention to share Payment Account Details with the service provider. Further, you agree to never store or hold any “Sensitive Authentication Data,” as defined by the PCI Standards (including the card verification value or similar security code), at any time. You can find information about the PCI Standards on the PCI Council’s website.
10. Representations and Warranties.
You represent as of the Effective Date, and warrant during the Term, that (a) you only use the Payment Methods and Qashier Payments Services for bona fide commercial transactions (which must be free of liens, claims, and encumbrances other than ordinary sales taxes) for the sale of goods or services to, or other act with, Customers; (b) except as Qashier approves, you do not use the Qashier Payments Services for intercompany transactions; (c) you fulfill all of your obligations to Customers; and (d) you and your third-party service providers that store, access or transmit Payment Account Details comply with the PCI Standards, as applicable.
11. Indemnification.
You will indemnify Qashier against all assessments, penalties, fines and fees Payment Method Providers, Payment Method Acquirers, and other Financial Partners charge Qashier to the extent arising out of or relating to your use of the Qashier Payments Services in a manner that fails to comply with any Payment Method Rules, Payment Method Terms or Acquirer Terms, or this Agreement. As between the parties, you are responsible for (a) all costs associated with any Card Network-initiated audit or forensic investigation arising out of or relating to your use of the Qashier Payments Services, and (b) all losses, damages, and costs Qashier and its Affiliates incur due to fraudulent Transactions.
12. Liability for Failure to Transfer Funds.
The limitation of liability in Section 12.2(b) of the General Terms will not apply to claims you or your Affiliates make against the Qashier Parties for failing to transfer any settlement funds the Qashier Parties receive and owe to you in connection with the Qashier Payments Services. For these claims, the Qashier Parties’ liability is limited to the amount that the Qashier Parties have received and owe, but failed to transfer, to you.
Section B. Payout Schedule
Where Qashier directly provides payment services to you as described under Section A1(a) (Direct Provision by Qashier), Qashier transfers settlement funds for Transactions received by Qashier on a particular Sales Day (“Gross Settlement Amount”), net of Fees (including the Merchant Discount Rate, agreed in writing with you), Disputes (defined in Section 5.3 above), Refunds (defined in Section 5.3 above), Reversals (defined in Section 5.3 above) and other amounts owed to Qashier (“Net Settlement Amount”) from the applicable Pooled Account to your applicable User Bank Account on a defined Payout Day, unless a Payout Delay occurs and affects the transfer initiation, or Qashier exercises a right under this Agreement to withhold or delay the transfer. However, Qashier may impose an additional holding period before making the initial settlement to a User Bank Account.
Notwithstanding the above paragraph, Qashier reserves the right to amend the Payout Day at our own discretion.
1. Definitions
“Sales Day” is defined as 00:00 to 23:59 in the time zone during which the Transactions were received by Qashier.
“Payout Day” is defined as (i) For WeChatPay and Atome transactions received by Qashier, the next Thursday after the Sales Day, and (ii) For all other payment methods, the next working day after the Sales Day.
2. Illustration
Terms of Service
Services Terms – Qashier Payments
Last modified: 1 Aug 2025
Section A. General Terms
1. Qashier Payments Services.
These terms (“Qashier Payments Terms”) supplement the General Terms and govern your use of the Qashier Payments Services.
Qashier may provide payment services to you under one of the following models:
(a) Direct Provision by Qashier.
In cases where Qashier is providing payment services directly to you, Qashier acts as the payment service provider and you are contracting with Qashier for the Qashier Payments Services. These services may include transaction processing, settlement, chargeback handling, and other related functions, subject to these Qashier Payments Terms and the General Terms.
(b) Master Merchant Model.
In some cases, these Qashier Payments Terms will not apply where Qashier acts as a Master Merchant to facilitate your access to payment services offered by a third-party acquirer or payment service provider, with whom you will contract directly. Instead of Qashier, the third-party might provide transaction processing, settlement, chargeback handling, and other related functions directly to you, subject to the third-party’s applicable terms and conditions. In such scenarios, you acknowledge that Qashier is not a party to your agreement with the third-party provider, and is not responsible for the performance, reliability, or compliance of the third-party’s services. Your use of such services is subject to the third-party’s applicable terms and conditions, including any onboarding, KYC, and ongoing compliance requirements.
2. Your Business.
You are solely responsible for the nature and quality of the goods and services you provide (or if you accept donations, the intended use of those donations), and for Transaction receipts, delivery, support, refunds, returns, and for all other ancillary services you provide to Customers. You are solely responsible for verifying each Customer’s identity, determining a Customer’s eligibility and authority to complete a Transaction, and all other issues related to your goods and services and business activities.
3. Payment Methods and Transactions.
3.1 Acceptance and Use Requirements.
As part of the Qashier Payments Services, you may accept payment from Customers using various Payment Methods by submitting Transactions to Qashier through the Qashier Technology. All Payment Methods have specific requirements for their acceptance and use. These requirements may be incorporated into the Qashier API and other Qashier Technology, and may be described in the Documentation, the Payment Method Rules and Payment Method Terms. You must comply with all of these acceptance and use requirements.
3.2 Payment Method Rules and Payment Method Terms.
Your acceptance and use of a Payment Method may be subject to Payment Method Rules, Payment Method Terms, or both. Using the Qashier Payments Services to accept a Payment Method or submit a Transaction constitutes your acceptance of the applicable Payment Method Rules and Payment Method Terms (if any). Payment Method Rules and Payment Method Terms are Financial Services Terms for purposes of this Agreement. In the event of any inconsistency between any provision of this Agreement and the Payment Method Rules or Payment Method Terms, the applicable Payment Method Rules or Payment Method Terms will prevail to the extent of the inconsistency. The Payment Method Terms and Payment Method Rules may be amended from time to time. Your continuing use of the applicable Qashier Payments Services constitutes your agreement to those amended terms.
3.3 Acquirer Terms.
Some Payment Method Providers require that their Payment Methods be accepted only through a Payment Method Acquirer, which may be Qashier, its Affiliate, or a Financial Partner. Some of these Payment Method Providers, such as Visa and Mastercard in certain countries, require you to enter into Acquirer Terms, which will (a) identify the Payment Method Acquirer responsible for Transactions using that Payment Method Provider’s Payment Method; and (b) establish a direct contractual relationship and terms between you and the Payment Method Acquirer, as those Acquirer Terms further describe. The Acquirer Terms, which are Financial Services Terms for purposes of this Agreement, describe the Payment Methods to which they apply, and when they go into effect. By using the Qashier Payments Services to submit Visa or Mastercard Transactions, you agree to the Acquirer Terms for the applicable Payment Method Acquirers, if any, listed on the Acquirer Disclosure available on the Qashier Legal Page. Qashier may add or remove Payment Method Acquirers at any time.
3.4 Payment Method Providers and Payment Method Acquirers
Irrespective of whether Acquirer Terms apply, your acceptance and use of the Payment Method may also be subject to Payment Method Rules or Payment Method Terms (or both), as Section 3.2 of these Qashier Payments Terms describes. Payment Method Providers and Payment Method Acquirers are Financial Partners for purposes of this Agreement. Payment Method Providers may enforce the terms of this Agreement directly against you with respect to that Payment Method Provider’s Payment Method(s). A Payment Method Provider or Payment Method Acquirer may terminate your ability to accept a Payment Method at any time and for any reason, in which case you will no longer be able to accept that Payment Method under this Agreement. Qashier may add or remove Payment Method Providers at any time. Qashier may, with notice to you, change Payment Methods in your integration of the Services.
3.5 Card Transactions.
(a) Card Network Rules. When accepting payment card Transactions, you must comply with all applicable Card Network Rules, including the Visa Rules specified by Visa, the Mastercard Rules specified by Mastercard, and the American Express Merchant Operating Guide specified by American Express. Each Card Network may amend its Card Network Rules at any time without notice to you.
(b) Location and Identification. You may only accept payment card Transactions in locations authorized by Qashier and the applicable Card Network. The Card Networks may request information and certification relating to your location, and make a final determination of your location. You must prominently and clearly disclose your name, address, and country location to Customers before Customers are prompted to provide payment card information. You must ensure that Customers understand that you are responsible for the Transactions. You must not act as or hold yourself out as a payment facilitator, intermediary or aggregator, or otherwise resell the Qashier Payments Services.
(c) Use of Cash. You must not provide cash refunds for a completed Transaction made with a payment card, unless required by Law. You must not use Qashier Payments Services for any transaction for a cash disbursement or purchase of cash vouchers without approval from Qashier. You must not permit Customers to use payment cards to disburse cash to a third party, except to the extent the Card Network Rules permit.
(d) Debt Repayment. You must not accept payment card Transactions (i) to collect or refinance existing debt that you have deemed uncollectible or that is uncollectible by Law; (ii) for previous card charges; or (iii) to collect a dishonored check. Debt repayment is only permitted when performed in compliance with the Card Network Rules.
(e) Surcharging. You are fully responsible for complying with all Card Network Rules and Law that limit your ability to (i) discriminate by payment card brand or type; (ii) charge surcharges, other fees, or Taxes for accepting payment cards; and (iii) provide discounts. You may only charge surcharges, other fees, or Taxes for accepting payment cards where permitted, and in such cases you will not surcharge your Customers in excess of applicable surcharging limits.
(f) Use of Payment Card Account Data. You must not request or use a payment card account number for any purpose other than for a Transaction. You must not use payment card account numbers or payment card Transaction data other than as Law, the Card Network Rules and this Agreement permit. You must not store the card verification value (or similar security code) data after card authorization.
(g) Waiver of Dispute Rights. You must not require, as a condition to card acceptance, any Customer to waive a right to dispute a Transaction.
(h) Non-Disparagement. You must not disparage any Card Network or any of their services, or submit any Transaction that harms any Card Network.
(i) Audit and Forensic Investigations. A Card Network may initiate audits and forensic investigations in accordance with its Card Network Rules. You must fully cooperate with these audits and forensic investigations. This subsection (i) will survive termination of this Agreement.
(j) Security Programs. You must comply with the Card Networks’ security standards, requirements and programs (e.g., the Visa Account Information Security Program), and all Card Network Rules governing the privacy, protection, and your use, storage and disclosure of data.
(k) Limited Acceptance. Each Card Network may allow you to accept only a subset of that Card Network’s cards, in which case you must follow the Card Network Rules that govern limited acceptance.
(l) Minimum or Maximum Amounts. You must not establish minimum or maximum amounts for payment card Transactions, except as the Card Network Rules permit.
(m) Forms. You must not require any Customer to complete a form that includes the Customer’s signature or any Payment Account Details in plain view when mailed.
3.6 American Express Conversion – Only Applicable to the American Express Card Network.
If your American Express Transaction volume exceeds the applicable threshold amount set by American Express, American Express may convert you to a direct American Express merchant. As a direct American Express merchant, you and American Express will enter into a separate agreement, which will govern your acceptance of American Express payment cards, and you and American Express must directly agree to your pricing and other fees payable for American Express Transaction processing. Qashier will continue to process your American Express Transactions in accordance with this Agreement, except that Qashier will incorporate the new pricing and fees into the applicable Qashier fees.
3.7 Data Sharing.
Qashier may share information about your Qashier Account, including User Information, with Payment Method Providers and Payment Method Acquirers as Qashier believes necessary to verify your eligibility to use the Qashier Payments Services, establish any necessary accounts or credit with Payment Method Providers and Payment Method Acquirers, monitor Transactions and other activity, and conduct risk management and compliance reviews. Qashier may also share data, including Protected Data, with Payment Method Providers and Payment Method Acquirers, and they may use and share this data, for the purpose of assessing your compliance with Financial Services Terms and facilitating Qashier’s, the Payment Method Providers’, and the Payment Method Acquirers’ compliance with Law, Payment Method Rules and Payment Method Terms. You waive your right to bring any claim against Qashier arising from Qashier sharing information about User Group with Payment Method Providers and Payment Method Acquirers, including any inclusion on a Terminated Merchant List that results from this sharing. Qashier may periodically review your Qashier Account information to verify that you are eligible to use the Qashier Payments Services.
3.8 Customer Communication.
When using the Qashier Payments Services you must, with respect to Customers (a) accurately communicate and not misrepresent the nature, amount and currency of each Transaction prior to submitting it for processing; (b) provide a receipt that accurately describes each Transaction; (c) provide a meaningful way to contact you in the event that your goods or services are not provided as described; (d) not use the Qashier Payments Services to sell goods or services in a manner that is unfair or deceptive, exposes Customers to unreasonable risks, or does not disclose material terms of a purchase in advance; (e) inform Customers that Qashier processes Transactions for you; and (f) if you are collecting authorizations electronically, ensure that Customers consent to electronic signatures and delivery of communications in accordance with Law. If you engage in Transactions with Customers who are individuals (i.e., consumers), you must provide the disclosures Law requires, and must not engage in unfair, deceptive, or abusive acts or practices.
3.9 Requirements Imposed by Payment Method Rules.
As required by the Payment Method Rules (a) as between the parties, each party is responsible for the acts and omissions of its employees, contractors, and agents; (b) unless a Payment Method Provider agrees otherwise, you cannot bind a Payment Method Provider to any contract or obligation, and you must not represent that you can do so; (c) you will meet data quality requirements for relevant categories of Transaction data (as described in the Payment Method Rules) and in respect of that data, you must comply with all technical specifications mandated by the relevant Payment Method Provider; and (d) you must ensure that Transaction data that you collect is processed promptly, accurately and completely. You must maintain and make available to Customers a fair and neutral refund and exchange policy, and clearly explain the process by which Customers can receive a Refund. Payment Method Providers retain all IP Rights in their Marks, and you must not contest any Payment Method Provider’s IP Rights in their Marks. You may only use Payment Method Providers’ Marks in a manner consistent with the Payment Method Rules, and you must promptly comply with all instructions from Qashier regarding use or presentation of Payment Method Providers’ Marks. You are solely responsible for providing support to Customers regarding Transaction receipts, product or service delivery, support, returns, refunds, and all other issues related to your goods and services and business activities.
4. Processing Transactions.
4.1 Payment Authorization Requests.
(a) Processing Transactions. To enable Qashier to process Transactions for you, you authorize and direct Qashier, its Affiliates, Payment Method Providers and Payment Method Acquirers to receive and settle, as applicable, settlement funds owed to you through your use of the Qashier Payments Services. You may only submit Transactions that Customers authorize, and only after the applicable goods have been shipped or services provided to the Customer; except, you may submit a Transaction before goods have been shipped or services have been provided to the Customer where the Customer has authorized a Transaction for a partial or full prepayment for goods or services to be provided at a future time, or you have obtained the Customer’s consent.
(b) Transaction Responsibility. You must not proceed with a Transaction if (i) you know or should have known that the Transaction was fraudulent, not authorized by the Customer, or illegal in your or your Customer’s jurisdiction; (ii) you receive a response declining to authorize the Transaction; or (iii) the Customer’s ability to use a Payment Method has expired or is no longer valid. You must not split payment for a single transaction into multiple Transactions except as the Payment Method Rules, Payment Method Terms and Acquirer Terms expressly permit. You must not submit any Transaction that duplicates a Transaction that is already subject to a Dispute, or was previously disputed and subsequently resolved in your favor. Qashier may refuse to process, or condition or suspend any Transaction that Qashier believes (x) may violate this Agreement or other agreement you have with Qashier (if any); (y) is unauthorized, fraudulent or illegal; or (z) exposes, or is likely to expose, Qashier, you or others to unacceptable risk.
4.2 Pooled Accounts.
You appoint Qashier as your agent for the limited purpose of directing, receiving, holding and settling funds under this Agreement. Notwithstanding the prior sentence, no agency is established for tax purposes. All settlement funds Qashier receives for Transactions are combined with settlement funds for other users and held in one or more Pooled Accounts at one or more Financial Partners. Once Qashier receives funds for a Transaction on your behalf, the relevant Customer has no further obligation to make payments to you with respect to that Transaction, regardless of whether and when Qashier settles those funds to you. If Qashier does not settle funds due to you under this Agreement, you will have recourse only against Qashier and not the relevant Customer. Qashier will promptly update your Qashier Account balance to reflect processed Transactions. If, in the capacity as your agent, Qashier or its Affiliate provide a receipt for a Transaction to the applicable Customer, that receipt is binding on you. Qashier and its Affiliates (as applicable) may invest funds held in a Pooled Account as described in Section 5.2 of the General Terms. You have no rights to any Pooled Account, or earnings generated by funds held in any Pooled Account, and are not entitled to draw funds from any Pooled Account.
4.3 Sending Funds to Third-Party Recipients.
Qashier may offer you the ability to send to a third party funds owed to you as you instruct Qashier (including by sending all or part of the positive balance in your Qashier Account to that third-party recipient’s Qashier account or bank account), instead of settling funds to a User Bank Account. If Qashier sends funds to a third-party recipient which may include the use of a payment intermediary operating on your behalf, as this Section 4.3 contemplates, then Qashier’s obligations (and all applicable Payment Method Provider and Payment Method Acquirer obligations) to settle those funds to you are satisfied.
4.4 Settlement Fees.
Qashier is not responsible for any fees imposed by banks to which Qashier transfers funds, including the banks that hold the User Bank Accounts and the third-party recipient accounts.
4.5 Subscriptions and Invoicing.
If you use the Services to submit recurring or subscription Transactions, then before submitting the initial Transaction, you must (a) inform each Customer that the relevant Transactions will occur on an ongoing basis; and (b) explain the method for canceling the Customer’s recurring billing or subscription. If you use the Services to issue invoices to Customers, you must ensure that the form and content of the invoices comply with Law and are sufficient to achieve the legal or tax effects that you are trying to achieve.
4.6 Customer Authorizations.
If you use the Qashier Payments Services for certain Transactions where the Customer is not present, including Merchant Initiated Transactions, or to store a Customer’s Payment Method for future use, you may be required by Law and Payment Method Rules to obtain the Customer’s authorization (also known as a mandate or agreement for the provision of products or services) and make certain disclosures to the Customer. These disclosures may include when, and under what circumstances, the Customer’s Payment Method will be charged, how the payment amount will be determined, and how future payments can be canceled. You must retain, and provide to Qashier upon request, records demonstrating that you have (a) obtained any required Customer authorizations in compliance with Law and Payment Method Rules; and (b) only submitted Transactions as Merchant Initiated Transactions that you have determined are eligible.
5. Actions Qashier May Take in Processing Transactions.
5.1 Reconciliation and Responsibility.
As between the parties, and except as required by Law, you are responsible for reviewing your Transaction history for accuracy and completeness and reconciling your Transaction history with the history of transfers from the Pooled Accounts to the User Bank Accounts. If you find an error when you reconcile your Transaction history, Qashier will reasonably cooperate with you to investigate and help correct that error as long as you notify Qashier of the error within 60 days after the error appears in your Transaction history and you provide information as reasonably requested by Qashier in connection with the error. Qashier may correct any errors in your Transaction history by crediting or debiting the User Bank Accounts.
5.2 Negative Balances.
If your Qashier Account balance (or the Qashier Account balance of any User Entity) is negative, or does not contain funds sufficient to pay amounts that you (or a User Entity) owe to a Qashier Entity or Customers, then without limiting Qashier’s rights under Sections 4.2 and 4.3 of the General Terms, Qashier may debit the User Bank Accounts by the amount necessary to collect, and pay out to Customers if applicable, the amounts you owe.
5.3 Disputes; Refunds; Reversals.
Notwithstanding anything to the contrary in this Agreement, you are liable to Qashier for the full amount of all Disputes (unless and until a Dispute is resolved to final disposition in your favor according to applicable Payment Method Rules and as described in the Documentation), Refunds and Reversals regardless of the reason or timing.
(a) Disputes. Qashier may delay or withhold paying out a Transaction amount from funds owed to you if Qashier reasonably believes that a Dispute is likely to occur with respect to that Transaction. Qashier may delay or withhold paying out amounts subject to an actual Dispute until the Payment Method Provider resolves the Dispute.
(b) Refunds. If you intend to issue a Refund to a Customer, you must initiate a Refund instruction via the Services within 5 days after informing the Customer of your intention. Qashier may refuse to act upon a Refund instruction, or delay executing the instruction, if you are the subject of an Insolvency Proceeding, if it would cause a negative balance in your Qashier Account, or if Qashier believes that there is a risk you will not meet your liabilities under this Agreement.
(c) Reversals. Without limiting Qashier’s rights under Sections 5.4 – 5.6 of these Qashier Payments Terms, Qashier may initiate a Reversal if:
(i) the Payment Method Provider invalidates the Transaction;
(ii) you receive funds in error for any reason;
(iii) you were not authorized to accept the Transaction;
(iv) you receive funds related to activities that violate this Agreement, Law or Financial Services Terms; or
(v) a Payment Method Provider or Payment Method Acquirer requires Qashier to do so under the applicable Financial Services Terms.
5.4 Qashier Remedies – Specific Triggers.
Qashier may exercise any or all of the remedies stated in Section 5.6 of these Qashier Payments Terms if Qashier determines that a User Entity:
(a) has incurred or is likely to incur excessive Disputes, Refunds or Reversals;
(b) has submitted one or more Transactions for goods or services not immediately deliverable to the Customer without first obtaining Qashier’s consent;
(c) has a negative Qashier Account balance;
(d) has experienced or is likely to experience a change in the average time between the initial charge and fulfillment of Customer orders that Qashier considers to be material;
(e) is or is likely to become the subject of an Insolvency Proceeding;
(f) has experienced or is likely to experience a deterioration of its business or financial condition that Qashier considers to be material;
(g) has breached or is likely to breach, or has caused or is likely to cause Qashier to breach, this Agreement (or any other Qashier services agreement with a Qashier Entity) or the Financial Services Terms applicable to the User Entity’s use of the Services;
(h) has violated or is likely to violate Law or Financial Services Terms;
(i) has caused or is likely to cause Qashier to violate Law or Financial Services Terms;
(j) has experienced or is likely to experience a Change of Control;
(k) has, either itself or by way of its employees, agents, directors or contractors, initiated Transactions or undertaken any other action that is or is likely to be fraudulent, suspicious or involve criminal activity;
(l) has, without Qashier’s prior consent, changed its business model (including services supplied by a User Entity to its customers), exposing Qashier to increased risk; or
(m) has acted in a manner or engaged in business, trading practice or other activity that presents an unacceptable risk.
5.5 Qashier Remedies – General Trigger.
Qashier may exercise any or all of the remedies stated in Section 5.6 of these Qashier Payments Terms if (a) Qashier reasonably determines that Qashier may incur losses resulting from credit, fraud, criminal activity or other risks associated with a User Entity after these Qashier Payments Terms terminate; or (b) Law requires.
5.6 Qashier Remedies – Scope.
Qashier may, in accordance with Sections 5.4 and 5.5 of these Qashier Payments Terms: (a) initiate Reversals;
(b) change the Payout Schedule or delay or cancel the payout of funds to the User Bank Accounts;
(c) establish, fund and use a Reserve;
(d) debit the User Bank Accounts or the bank or financial institution accounts of any or all User Entities;
(e) suspend or terminate your ability to accept or process Transactions;
(f) refuse to (i) process Transactions, and (ii) act upon Refund instructions; and
(g) setoff or recoup all liability that Qashier reasonably determines a User Entity owes to a Qashier Entity under this Agreement or another agreement, against any amounts that a Qashier Entity, owes to a User Entity whether the liability is matured, unmatured, liquidated or unliquidated.
5.7 Reserve.
If Qashier establishes a Reserve, Qashier will notify you of the Reserve terms. Qashier may change the Reserve terms (a) if Qashier believes that there is, or is likely to be, a change in the underlying risk presented by the User Group’s use of Qashier services; or (b) as a Payment Method Acquirer or Payment Method Provider requires. You have no legal or equitable right or interest in any Reserve, in the funds held in any Reserve, or earnings generated by funds held in any Reserve, and are not entitled to draw funds from any Reserve. If you become subject to an Insolvency Proceeding, funds held in a Reserve will not be part of any estate created in connection with that Insolvency Proceeding. Qashier may fund the Reserve through any or all of:
(x) using funds you provide upon Qashier’s request;
(y) using funds that a Qashier Entity owes to any User Entity for Transactions that the User Group accepts through the Qashier Payments Services; or
(z) debiting the User Bank Accounts or the bank or financial institution accounts of any or all User Entities.
5.8 Security Interest.
You grant Qashier a lien on and security interest in your interest, if any, in (a) all funds owed to you for Transactions (including funds owed to you for future Transactions and all funds that Qashier holds on your behalf); and (b) all rights to receive credits and payments under this Agreement. You must execute all documents and provide all authorizations that Qashier reasonably requests for the purpose of creating, perfecting (including filing relevant documents), maintaining and enforcing this lien and security interest, even if the request is made after your Qashier Account balance becomes negative.
5.9 Credit Support Requirement.
Qashier may require that you provide a guarantee (including a personal, parent or bank guarantee) or letter of credit in a form and substance that satisfies Qashier. In this event, Qashier will inform you of the amount of and the reasons for the requirement. If you are unable to satisfy the requirement when Qashier requires you to do so, Qashier may suspend or terminate your access to the Services.
6. Multi-Currency Processing.
Qashier may offer Multi-Currency Processing. To use Multi-Currency Processing, you must provide to Qashier a valid bank account for each currency for which you request settlement, based on the list of available settlement currencies stated in the Documentation. Each of these bank accounts is a User Bank Account for the purposes of this Agreement. If you use Multi-Currency Processing, Qashier will identify at the time of each applicable Transaction the conversion rate that will apply to the Transaction. In the event of a Refund, the conversion rate that will be used to calculate the Refund will be the rate in effect at the time of the Refund.
7. Post-Termination Obligations.
7.1 Completion of Transactions.
Following termination of these Qashier Payments Terms, you must fulfill your obligations related to existing Transactions, not accept new Transactions via the Services, and remove all Marks of a Qashier Entity or a Financial Partner from your website (unless permitted under a separate license with the applicable Financial Partner). Qashier will complete Transactions initiated before termination as long as Qashier would have completed those Transactions were these Qashier Payments Terms still in place (e.g., Qashier will not complete a Transaction if a Financial Partner prohibits Qashier from doing so). Termination does not affect your responsibility for Transactions described in Section 3 of these Qashier Payments Terms.
7.2 Provision of Payment Account Details.
If these Qashier Payments Terms terminate for reasons other than your breach, then within 30 days after the termination date, you may request in writing that Qashier provide all relevant Payment Account Details to an alternative PCI-DSS Level 1-certified payment processor that you identify to Qashier. Qashier will provide the Payment Account Details that you are entitled to receive to the named payment processor to the extent commercially reasonable. Qashier may delay or refuse any request if Qashier believes the payment processor you have identified does not have systems or controls in place that are sufficient to protect Payment Account Details, that the integrity of Payment Account Details may be compromised, or that Law or Financial Services Terms do not allow Qashier to provide the Payment Account Details.
8. User Information Updates.
You must immediately notify Qashier, and provide to Qashier updated User Information, if you experience or anticipate experiencing a material change in the average time between the initial charge and fulfillment of Customer orders. Upon request, you must promptly provide to Qashier information related to Transactions and Disputes, including (a) refund and shipping policies (if applicable); (b) data on captured but unfulfilled charges; and (c) data on the time between charge capture and fulfillment of Customer orders.
9. PCI Standards Compliance.
If you elect to store or hold “Account Data,” as defined in the PCI Standards (including Customer card account number or expiration date), you must maintain a system that complies with the PCI Standards and upon Qashier’s request, you must provide to Qashier evidence of your compliance. If you do not comply with the PCI Standards, or if Qashier or any Payment Method Provider or Payment Method Acquirer is unable to verify your compliance with the PCI Standards, Qashier may suspend your Qashier Account or terminate this Agreement, in whole or in part. If you intend to use a third-party service provider to store or transmit Payment Account Details (including Customer card account number and expiration date) then you must not share any Payment Account Details with the service provider until you verify that the third party holds sufficient certifications under the PCI Standards, and must notify Qashier of your intention to share Payment Account Details with the service provider. Further, you agree to never store or hold any “Sensitive Authentication Data,” as defined by the PCI Standards (including the card verification value or similar security code), at any time. You can find information about the PCI Standards on the PCI Council’s website.
10. Representations and Warranties.
You represent as of the Effective Date, and warrant during the Term, that (a) you only use the Payment Methods and Qashier Payments Services for bona fide commercial transactions (which must be free of liens, claims, and encumbrances other than ordinary sales taxes) for the sale of goods or services to, or other act with, Customers; (b) except as Qashier approves, you do not use the Qashier Payments Services for intercompany transactions; (c) you fulfill all of your obligations to Customers; and (d) you and your third-party service providers that store, access or transmit Payment Account Details comply with the PCI Standards, as applicable.
11. Indemnification.
You will indemnify Qashier against all assessments, penalties, fines and fees Payment Method Providers, Payment Method Acquirers, and other Financial Partners charge Qashier to the extent arising out of or relating to your use of the Qashier Payments Services in a manner that fails to comply with any Payment Method Rules, Payment Method Terms or Acquirer Terms, or this Agreement. As between the parties, you are responsible for (a) all costs associated with any Card Network-initiated audit or forensic investigation arising out of or relating to your use of the Qashier Payments Services, and (b) all losses, damages, and costs Qashier and its Affiliates incur due to fraudulent Transactions.
12. Liability for Failure to Transfer Funds.
The limitation of liability in Section 12.2(b) of the General Terms will not apply to claims you or your Affiliates make against the Qashier Parties for failing to transfer any settlement funds the Qashier Parties receive and owe to you in connection with the Qashier Payments Services. For these claims, the Qashier Parties’ liability is limited to the amount that the Qashier Parties have received and owe, but failed to transfer, to you.
Section B. Payout Schedule
Where Qashier directly provides payment services to you as described under Section A1(a) (Direct Provision by Qashier), Qashier transfers settlement funds for Transactions received by Qashier on a particular Sales Day (“Gross Settlement Amount”), net of Fees (including the Merchant Discount Rate, agreed in writing with you), Disputes (defined in Section 5.3 above), Refunds (defined in Section 5.3 above), Reversals (defined in Section 5.3 above) and other amounts owed to Qashier (“Net Settlement Amount”) from the applicable Pooled Account to your applicable User Bank Account on a defined Payout Day, unless a Payout Delay occurs and affects the transfer initiation, or Qashier exercises a right under this Agreement to withhold or delay the transfer. However, Qashier may impose an additional holding period before making the initial settlement to a User Bank Account.
Notwithstanding the above paragraph, Qashier reserves the right to amend the Payout Day at our own discretion.
1. Definitions
“Sales Day” is defined as 00:00 to 23:59 in the time zone during which the Transactions were received by Qashier.
“Payout Day” is defined as (i) For WeChatPay and Atome transactions received by Qashier, the next Thursday after the Sales Day, and (ii) For all other payment methods, the next working day after the Sales Day.
2. Illustration