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QashierCare Terms & Conditions

Applies to: QashierCare for QashierX2 Terminal & QashierCare for QashierXL Terminal

The Plan

QashierCare ("The Plan") is an extended warranty program governing the service provided by Qashier.

Coverage Device

The Plan covers the following equipment (collectively, the "Covered Equipment"): (i) the QashierX2 terminal, (ii) the QashierXL terminal ("Covered Device") listed on your Purchase Form, and (iii) the accessories contained inside the original packaging of your Covered Device. The Covered Device must be purchased as new from Qashier.

Coverage Term

The Coverage Term begins after your Covered Device has been delivered to you after you purchased it from Qashier, and extends the duration of the limited warranty coverage period of twelve (12) months to twenty-four (24) months.

What is Covered?

Hardware Defects

You may submit a valid claim during the Coverage Term by notifying Qashier that hardware defects are identified, which includes:

• Power adapter unable to charge the Covered Device's battery or power up the Covered Equipment due to a factory defect. Qashier will exchange the power adapter for a replacement product that is new or refurbished.
• Swollen battery of your Covered Device which is not due to accidental damage. Qashier will exchange the terminal for a new or refurbished replacement product.
• Flickering screen due to factory defect, not accidental damage. Qashier will exchange the terminal for a new or refurbished replacement product.
• Dead pixels appear on the screen due to factory defect, not accidental damage. Qashier will exchange the terminal for a new or refurbished replacement product.
• Primary or Secondary Touchscreen Panels of your Covered Device are not responsive due to factory defect. Qashier will exchange the terminal for a new or refurbished replacement product.

You may submit an unlimited amount of claims on condition that the Covered Equipment defects identified are due to factory defects. If Qashier exchanges the Covered Equipment, the original product becomes Qashier's property and the replacement product is your property.

Accidental Damages

You may submit a maximum of two (2) valid claims during the Coverage Term for accidental damage from handling. Qashier will exchange the Covered Device with a new or refurbished replacement product, subject to a replacement fee:

Device & Damage Type	New Replacement	Refurbished Replacement
QashierX2 – Screen-only damage	SGD $1,329	SGD $759
QashierX2 – Terminal body damage	SGD $1,329	SGD $759
QashierXL – Screen-only damage	SGD $1,399	SGD $799
QashierXL – Terminal body damage	SGD $1,399	SGD $799

* Replacement fees stated are before GST.

What is Not Covered?

• Wear and tear, scratches, and cosmetic issues from normal usage.
• Lost or stolen Covered Equipment.
• Intentional damage, misuse, or attempting to repair the Covered Equipment yourself.
• Natural disasters or other external causes.

Conditions of Claims

To receive service under the Plan, you are required to fulfil the following conditions:

1. Your QashierPOS subscription is still active and valid.
2. Provide your Purchase Form and a copy of your Plan's original proof of purchase.
3. Provide information about the symptoms and causes of the issues with the Covered Equipment.
4. Provide the information needed to diagnose or service the Covered Equipment.
5. All claims are subject to final assessment by Qashier's technical team to be deemed valid.

Cancellation

Once you purchase the Plan, you cannot cancel the purchase or request a refund. Qashier has the right to cancel this Plan immediately and without prior notice once the Coverage Term has expired.

How to Obtain Service and Support

You may obtain service or Customer Support by calling Qashier's general line, live chat, or email. You must comply with all terms and conditions of this Plan to receive service or support.

• General line: +65 3165 0152
• Email: [email protected]

General Terms

• Qashier is not responsible for any failures or delays in performing your claim, hardware inspection or hardware delivery process that are due to events outside of Qashier's reasonable control.
• Qashier may, at its discretion and solely to monitor quality, record part or all of the calls between you and Qashier.
• Qashier is not obligated to extend the coverage period of this Plan.
• Qashier reserves the right to modify or amend this Terms and Conditions policy at any time; changes will be effective upon posting on Qashier's official website.
• "Qashier" is Qashier Pte. Ltd., 988 Toa Payoh North #03-08, Singapore 319002, legal and financial obligor.
• This Plan is offered and valid only in Singapore. The laws of the Republic of Singapore govern this Plan.