Running Your Business

The Impact of POS Feedback Systems on Customer Satisfaction: Is It Worth Implementing?

In the age of social media reviews and online feedback, a customer’s voice is stronger than ever. One negative review or bad customer experience can have wide-ranging repercussions for retailers. Collating, understanding, and responding to customer feedback then becomes paramount for businesses looking at how to improve customer satisfaction and stay competitive. But how can …

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Using POS Data to Customise Beauty Service Packages in Spas and Salons

In today’s data-driven world, Point of Sale (POS) systems offer much more than just transaction processing. POS data is the cornerstone of effective customer relationship management as they offer far more than transaction processing, capturing a wealth of information, from sales figures and product details to customer demographics and preferences. For businesses in the wellness industry – …

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Creating a Seamless Multi-Channel Retail Experience with Qashier

In today’s competitive market, multi-channel and omnichannel retail is becoming a necessity. More and more customers are expecting a unified, seamless customer experience when interacting with a brand’s touchpoints, both online and offline. While there are many benefits to a well-executed omnichannel retail experience, such as increased sales and repeated business, managing multiple channels can …

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Affordable Access to Digitalisation: Financial Inclusion for MSMEs

Is financial inclusion for MSMEs thriving in Southeast Asia, or are they still stinging from limited access? What are the digits or statistics showing MSMEs are getting their fair share of the financial love and support they deserve? High five, Southeast Asia! Among 42 global markets, 4 Southeast Asian countries (Singapore, Thailand, Vietnam, and Malaysia) …

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How to create an effective e-commerce customer engagement strategy

Getting your feet wetter in the e-commerce landscape? Get ready to propel sales growth with a strong customer engagement strategy! These days, managing an e-commerce business is a heavily demanding task. Selecting the best e-commerce platform to host your products and services while adopting modern payment methods is only a starting point. A recent report …

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Exploring hidden costs associated with bad historical sales data

Historical sales data is crucial for businesses, providing valuable insights into customer behaviour, market trends, and operational efficiency.  Utilising this data effectively enables informed decision-making that directly impacts profitability. However, bad sales data can lead to hidden costs. These include missed opportunities, inventory mismanagement, ineffective marketing campaigns, and misguided strategic planning. What are the types …

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Table management techniques for restaurant peak hours

Peak hours in restaurants are a whirlwind of activity that can make or break a dining establishment’s success. From the moment guests walk through the door, the pressure is on to manage tables efficiently, deliver orders promptly, and maintain a top-notch customer experience in your peak-hours restaurant operations. Any hiccups during these crucial periods can …

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