7 reasons why retailers are not satisfied with their point of sales system

The retail landscape is constantly evolving, reshaping, and revealing new challenges. A critical pivot in this ever-changing terrain is the point of sale (POS) system—transactions must be pleasant, smooth and swift so the consumer leaves satisfied. 

Yet, according to a report by McKinsey & Company, many retailers are unsatisfied with their point of sales (POS) systems. One of the main reasons is that POS systems have not kept up with the changing needs of retailers and customers. 74% of customers surveyed have indicated in a survey by the global consultancy that they want safe and contactless checkouts to continue in a post-pandemic world. 

The traditional smart point-of-sale solutions are frustrating retailers. 

To pinpoint what POS systems make a checkout process seamless, let’s explore seven reasons why many retailers find their POS systems unsatisfactory, and why our Qashier smart POS terminals are a game-changer. 

1. The Daunting Complexity and Learning Curve

Navigating a complex POS system can be overwhelming, hindering efficient operations and requiring a significant learning curve. As the McKinsey report also found, complex and challenging POS systems can lead to data entry and processing errors, hurting the customer experience.

The solution? Qashier. Its intuitive interface is designed for ease of use, ensuring a smooth and hassle-free user experience. With Qashier, no time is wasted on navigating through convoluted systems.

2. Annoying Technical Issues and Downtime

Technical glitches and downtime can spell disaster, especially during peak sales periods. Systems that rely entirely on Wifi can lead to stressful situations. When the Wifi network is interrupted and the retail point-of-sale software cannot work, you won’t be able to process transactions. 

Qashier addresses this concern head-on with its cloud-based system and portable terminals. Data is preserved even during offline periods, syncing once the system is online. Qashier terminals are portable and equipped with a rechargeable power source, ensuring uninterrupted operations.

3. Limited Customization

One size does not fit all in retail point of sales, and the inability to customize POS systems is a common frustration. For example, some retailers may require a POS system to handle multiple payment types, while others may need to manage inventory across multiple locations.

Why have one or the other? With one all-in-one Qashier solution, retailers can tailor their plans to suit their unique setup. Be it a lite or essential tier subscription, users can subscribe to the specific features they need, from time card and invoice management to discount management. And with a variety of terminals, Qashier’s flexibility ensures it can adapt to any retailer’s particular needs.

4. Integration Challenges

A POS system that can’t integrate with other systems is a bottleneck, no matter how efficient. If a retailer has an e-commerce platform not integrated with their POS system, they may have to manually enter data from online orders into their POS system. This can be time-consuming and error-prone, leading to order processing and shipping delays.

Qashier breaks down this barrier with its seamless integration capabilities. From GTO mall integration, which connects retailers to every shopping mall in Singapore and Malaysia, to e-commerce platforms like Xero and Woocommerce, Qashier ensures that retailers stay connected and informed.

5. Lack of Scalability

As businesses grow, their POS system needs to keep pace. A lack of scalability can quickly turn a once-suitable system into an operational nightmare. Especially if you want to expand your product offerings or introduce new stores, you may need a retail POS system that can handle these changes without compromising functionality or ease of use.

With Qashier, scalability is built-in. Designed to grow with your business, Qashier syncs multi-chain stores to one back office, ensuring smooth operations regardless of your business size.

6. High Cost and Confusing Pricing Models

In business, cost-effectiveness remains a pivotal factor in making business decisions. Confusing or high-priced retail point-of-sale software can be a deterrent for many retailers. 

Qashier, positioning itself as the best point-of-sale system for retail, introduces a comprehensive pricing plan suitable for all business stages. Moreover, businesses can try Qashier app on their Android smartphone for free, taking the guesswork out of the equation.

7. Absence of Quality Customer Service and Support

Even the best technology can falter without strong customer service and support. Recognizing this, Qashier prides itself on offering best-in-class customer service, with dedicated support seven days a week. No matter when an issue arises, Qashier stands by, ready to help.

By tackling these 7 typical pain points, Qashier emerges as the best point of sale system for retail, revitalizing the industry with its refreshing approach. 

More about Qashier

So if you’re a small business looking for an innovative smart POS solution, contact us or visit our website to learn more about our cost-effective plans.

Qashier offers multiple digital solutions, including QR code table ordering, table management (F&B), employee management, customer relationship management (loyalty programs), inventory management, data analytics, and cashless payments, in an all-in-one device.

Qashier promises a seamless setup without any need for technical expertise. It boasts a user-friendly interface that is simple for anyone to learn and use. In addition, you’ll find 7 days-a-week responsive technical support from the local team if you require assistance.

Try the Qashier app for free on your own Android device! Speak to us to see if Qashier’s Smart POS can meet your business needs. Schedule a meeting with us here, contact us at +63 917 QASHIER (7274437) (Whatsapp) or email at [email protected].