There’s no golden rule to a successful F&B business, but at the heart is the ability to serve the tastiest food and beverage as possible. What keeps customers coming back however, is exceptional customer service, a chic ambience, and a good location.
The first of that list is the most critical to get right, especially when your business is new – if you can offer excellent customer service alone, alongside heartwarming food, you are already on your way to greater success.
However, if you’re short on staff, it may mean that it’s difficult to ensure your customers’ needs are met when they are eating or ordering take-out at your business. You or your staff might not be able to cope with serving great food while attending to them.
Digital solutions can help streamline your operations all while ensuring your customers get the best experience when they order from you.
Not convinced? Let’s take a look at how some Qashier merchants in Singapore do it!
1. QR code ordering and payment
Ever had a long line of customers waiting because a customer took too long to decide, but your staff needed to run back to the kitchen? You can solve that problem with contactless QR (quick response) ordering.
Just look at how Wunderfolks, a Joo Chiat bakery that sells tarts and coffee, uses the smart point of sale (POS) system to allow QR code payments. Just by scanning the QR code, customers can pay for the sweet treats. What’s more, all payment types are accepted, and Qashier does not charge commission or mark-ups.
A QR code is a square-shaped grid with a barcode that customers can scan to access the menu online and order quickly. Apart from ordering via the QR code, your customer can also access the payment page. It’s an all-in-one QR code ordering system which will improve your customer’s experience as they don’t have to wait in line for someone to take their order.
If your food kiosk allows dine-in, they can choose the dine-in option. And of course, if they want to take it away, the system allows them to select that choice too. After scanning the QR code and choosing their dining options, they can order and pay. While waiting, they can browse around the mall or relax in the waiting area.
Apart from a better customer experience, this also means less stress for your staff. They can concentrate on getting orders right instead of multitasking between the kitchen and the cashier.
Here are 5 more benefits of using QR codes for your business!
2. Let customers order online and pick-up at the store later
Buy online, pick up in-store (BOPIS) is a concept that most retail consumers and businesses are familiar with, as it lets customers pick out their products online and then drop by the store to collect them.
It’s good for the customer – you get to browse in the comfort of your own home, comparing against different merchants before making a selection. It’s also good for a popular business, as it keeps the in-store crowd manageable. So imagine having this also in your cafe or restaurant.
Customers can choose what they want from your online menu, before choosing a suitable time slot to pick it up at the restaurant later. Just watch how Tim, the chef and deputy director of Caffe Pralet, a Tiong Bahru bakery explains the convenience of online ordering for his business. It really saves a lot of time as his customers can even order while on their way to Tiong Bahru.
If you offer the option of custom orders, BOPIS gives the customers time to read what you offer on your site and then choose add-ons without you having to excessively explain your services. Besides, once they’re in-store, there’s also a chance they might pick up additional items, leading to more sales for you without having to spend more time serving them!
Additionally, when you use our smart POS system, you can also opt-in for QashierEats, which is a free to use online-ordering platform for merchants to put up their own menu and accept orders immediately. Integrate QashierEats with your own delivery partners, and your F&B business will be up and running in no time.
3. Track sales reports
After a long hard day of work, do you dread opening the cash register and manually balancing the transactions to record your sales in a day? Imagine doing that in a month or a year. Over time, the hassle of tracking sales and the potential of counting mistakes may mean an inaccurate reflection of your annual sales revenue.
Just watch how Mother-in-Law Egg Tarts, which started during the pandemic, describes the convenience of using a smart pos solution to track sales. From manually tracking excel sheets to having sales reports that are accessible via any mobile browser, the improved experience means that they can now see at a glance what’s hot, and what’s not.
Qashier also tracks the ingredients that are used for each menu item, so your F&B business does not have to stop just because you’ve run out of one ingredient – you can set an alert to notify when it’s getting low. Find out how inventory management with Qashier can save you time and money.
Don’t let a shortage of manpower slow you down. Whether it’s ordering, paying or customer engagement, the smart POS offered by Qashier will increase your business efficiency.
Qashier offers multiple digital solutions, including QR code table ordering, table management (F&B), employee management, customer relationship management (loyalty programs), inventory management, data analytics, and cashless payments, in an all-in-one device.
Additionally, you’ll be able to seamlessly set up within 10 minutes, without any need for technical expertise. It boasts a user-friendly interface that is simple for anyone to learn and use. If you require assistance, you’ll find 7-days-a-week responsive technical support from the team.
One Qashier POS solution comes with integrated payment processing. With just one terminal, you’ll be able to accept an array of payment types, from major credit cards, e-wallets and EFTPOS. Speak to us to see how Qashier Smart POS can meet your business needs. Schedule a meeting with us here, or reach out via email [email protected].