• Claim for RM239 (QashierPay Soundbox with data SIM) : Merchant receives QashierPay Soundbox and a compatible data SIM for RM0 (worth RM380).
• Claim for RM179 (QashierPay Soundbox with Wifi only) : Merchant receives QashierPay Soundbox with Wifi only (worth RM380). 
• 0.8% MDR.
• The QashierPay Soundbox comes with 6 months warranty. For warranty, please get in touch with [email protected].
  
• Transaction inactivity: Qashier reserves the right to claw back the hardware (QashierPay Soundbox + data sim) if the merchant does not transact a minimum of 20 transactions within 60 days of QashierPay Soundbox activation.
• Payout withholding: For verification and security purposes, Qashier reserves the right to withhold payout if the merchant fails to submit a copy of their bank statement and a photo of their storefront within 7 days.
• Qashier reserves the right to modify or amend this Terms and Conditions policy at any time, and such changes will be effective upon posting on Qashier’s official website and all its sub-domains.

Soundbox Clawback Policy

Effective Date: 1 May 2024

 

1.1 The QashierPay Soundbox payment terminal and data-sim card (“hardware”) provided by Qashier Sdn. Bhd. (“Qashier”) to the recipient (“Recipient”) is intended for use in conjunction with Qashier’s services.

 

2.1 Qashier reserves the right to claw back any provided hardware at its discretion, without prior notice, under the following circumstances:

b. Breach of Agreement: In the event of any breach of the agreement between Qashier and the Recipient.

c. Business Closure: If the Recipient ceases its business operations.

 

3.1 In the instances outlined in section 2, the Recipient agrees to promptly ready the provided hardware for retrieval by Qashier.

 

4.1 The retrieved hardware must be in good working condition, free from any damage caused by negligence or misuse.

4.2 Any cost of missing or ineffective components will be incurred by the Recipient upon confirmation by Qashier.

 

5.1 Qashier will notify the Recipient of its intent to claw back hardware via the contact information provided by the Recipient.

5.2 The Recipient has seven days from the date of notification to ready the hardware in good condition for retrieval by Qashier.

 

6.1 Qashier may, at its sole discretion, exempt certain cases from the clawback policy based on mutual agreement with the Recipient.

 

7.1 Qashier reserves the right to modify or amend this Soundbox Clawback Policy at any time, and such changes will be effective upon posting on Qashier’s official website and all its sub-domains.

 

By accepting the hardware provided by Qashier, the Recipient acknowledges and agrees to comply with the terms outlined in these terms and conditions.

 

Effective Date: 2 May 2024

 

1.1 To activate payouts from Qashier Sdn. Bhd. (“Qashier”), the recipient (“Recipient”) is required to provide specific documentation, including a storefront photo and a screenshot of their bank statement.

 

2.1 The Recipient must submit a clear storefront photo, displaying the exterior of their business premises, and a screenshot of their bank statement through the designated activation portal or communication channel provided by Qashier.

2.2 The submitted storefront photo should be recent, unaltered, and accurately represent the business location.

 

3.1 The Recipient acknowledges that the submission of the required documentation is time-sensitive and must be completed within seven days from the date of the activation request.

 

4.1 Failure to submit the necessary documentation within the specified timeframe will result in the withholding of payouts by Qashier.

4.2 The withholding will continue until the Recipient provides the required documentation.

 

5.1 Qashier reserves the right to review and verify the authenticity of the submitted documentation.

5.2 In the event of discrepancies or inconsistencies, Qashier may request additional information or clarification from the Recipient.

 

6.1 Payouts will resume once Qashier has successfully verified and approved the submitted storefront photo and bank statement screenshot.

 

7.1 Qashier reserves the right to modify or amend this Payout Withholding Policy at any time, and such changes will be effective upon posting on Qashier’s official website.

 

By accepting payouts from Qashier, the Recipient acknowledges and agrees to comply with the terms outlined in this Payout Withholding Policy.