An Introduction to QR Code Ordering System in Singapore

QR code ordering system has become the newest way for people to order food at any F&B establishment in Singapore since the COVID-19 pandemic hit our shores. It’s also the best practice for every type of F&B business during this new norm to keep both employees and customers safe.

If you haven’t got a QR code ordering system for your F&B business, you’re losing out on a lot of things such as convenience, ease of use, improved business operations, etc.! More so during this new normal where contactless transactions thrive and are highly preferred by many.

In this article, we will explain more about the QR code ordering system, how it works, the benefits of using a QR code ordering system for your F&B business, and what business should have it.

What is a QR code ordering system?

Before we delve into the QR code ordering system, you should know that a QR code is a machine-readable optical label that has information attached to it such as a locator, identifier, or tracker that points to a website or application. 

It is similar to a barcode but a QR code uses four standardised encoding modes (numeric, alphanumeric, byte/binary, and kanji) to efficiently store data such as a digital menu, pricing, and menu description.

In this sense, a QR code ordering system refers to a QR-generated code that is used as a table or online ordering system, allowing customers to get instant access to the menu and place their orders through the system.

For this reason, QR codes are usually placed on tables or counters, so that customers can scan to order and pay with their smartphones. The restaurant will then receive a notification on their POS (point-of-sale) system or mobile device.

How does a QR code ordering system work?

Having a QR code ordering system for your F&B business will provide a simple and seamless way for your customers to order their food as it is both contactless and cashless. In this new norm, it helps to assure your customers’ safety while dining in your restaurant or cafe.

You only need to provide the QR code and your customers can use their smartphones to scan the code. Once they access the digital menu, they can place their orders directly on the system and pay for their orders either on the system or later at the checkout counter.

Besides, having a QR code ordering system in your restaurant allows you to speed up the ordering process so that your customers can have their food in an instant. Consequently, this can lead to a higher table turnover rate and more sales.

In a nutshell, here’s how the QR code ordering system works:

  1. Scan the QR code provided on the table/standee
  2. Browse the digital menu and select items to order
  3. Review order and confirm/make payment using preferred method

What are the benefits of a QR code ordering system?

As we enter this endemic phase, the ability to adapt to the current changes in this industry is crucial to keep the business afloat. If you have yet to use a QR code ordering system for your F&B business, the following are some of the benefits that you can anticipate:

1. Cost-effective

Getting your physical menus printed requires a certain amount of money. If you need to update the menu, you will need to reprint them to match what your F&B business is offering.

With a QR code ordering system, you get to save costs on physical menus as you only need a digital menu for your ordering system. You also get to update the digital menu anytime you see fit, which saves you money on printing costs.

2. Improved operations

Before the QR code ordering system came about, most F&B businesses will require plenty of staff members to ensure a smooth operation, especially when it comes to taking customers’ orders and delivering them to the kitchen.

With a QR code ordering system, you don’t need as many staff members as your customers can directly place their orders through the system and pay on their phones. This also helps with the lack of workforce availability.

3. Increases customer confidence

Human error is unavoidable but in the F&B business, it can lead to losses. If back in the day you had your staff members taking down the customers’ orders, you’d know what can happen when a staff member took down the wrong order.

With a QR code ordering system, your staff member no longer has to take the orders since the QR code allows customers to instantly browse the menu and place their orders directly on the system. Your customers also get to review their orders.

4. Enables contactless capabilities

With the dawn of a contactless future, anything that’s printable is going digital. The same goes for various payment methods such as cash and debit/credit cards as we grow accustomed to cashless payments using solely our smartphones.

As such, the QR code ordering system provides a contactless solution for facilitating orders and payments. Upon payment of their order, customers can choose to receive their receipt via email, which makes it eco-friendly and safe.

What business should have a QR code ordering system?

While the pandemic shows no signs of going away, the use of a QR code ordering system is likely to stick around long even after this health crisis ends. This means a QR code ordering system is perfect for F&B businesses in Singapore, from food kiosks to cafes, bars and full-service restaurants.

After all, the system is fully integrated and customisable with your POS system, allowing your customers to order, re-order, or even order in advance without waiting for a server. How convenient is that?

With a QR code ordering system like Qashier’s, you’ll get all the benefits mentioned above, integrated into our all-in-one POS system, with an initial cost of only $1/day. On top of that, it’ll also help your business run smarter and smoother while growing your sales. Along with an integrated payment processing channel, you can count on the system to accept every type of payment using the QR code provided.

Speak to us to see if Qashier’s Smart POS can meet your business needs. Schedule a meeting with us here, call us at (+65) 3165 0155, WhatsApp (+65) 8882 8912, or email [email protected].



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