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“Digitalisation” is the buzzword of the era. According to Gartner, digitalisation refers to the use of digital technologies to change a business model and provide new revenue and value. This goes beyond the simple act of transferring analogue information to a digital screen. Instead, it is a transformation of the operational processes, and as such gives new opportunities for the business.
With the advent of cloud, artificial intelligence, Internet of Things (IoT) and other technologies, businesses are quickly adopting digital solutions that empower them to improve their services while scaling efficiently.
This is driven by the fact that consumers are demanding faster services, flawless accuracy, and personalised experiences. Such changing consumer demands have increased competitive pressure on industries such as food and beverage (F&B) restaurants to keep up with trends and improve service offerings.
If you’re looking to digitalise your food and beverage (F&B) business and stay competitive, a smart POS system is one of the best ways to start.
What is a Smart POS System?
Let’s first discuss what a POS, or point-of-sale, system is. A traditional POS system comes in the form of a cash register and terminals that allow payment and transaction tracking. While most F&B businesses have transitioned from using pen and paper to using POS machines, these traditional POS systems are still pretty limiting when you consider what a smart POS system can do.
A smart POS system runs on cloud services, granting real-time access to data easily from anywhere. This comes with several benefits, which can enable you to digitalise your restaurant easily.
Benefits of a Smart POS Solution
How do your operation workflows look like? If you use several different systems to deal with the various aspects of your operations, you’re not alone. Most F&B companies switch gears between different systems to keep their stores running. That’s where a smart POS solution such as Qashier can come in.
Qashier uses cloud-based tools to streamline operations across inventory management, ingredient management, table management and transactions. The integrated data minimises redundancies and manual work needed to check and key in various information. Instead, order data can be used to update inventory and ingredient data directly, even across multiple stores. Alerts can be set to notify staff whenever certain ingredients are running low and items of the menu can no longer be served.
This allows for a reliable central repository of real-time data which can be accessed by any authorised personnel, anytime, anywhere, through your desktop or mobile device.
Another feature that your service crew will love is the real-time connectivity offered by a Qashier smart POS system. Service staff no longer need to note down orders to key in manually at the counter. Instead, they can carry the portable QashierX1 around the shop floor to get orders and facilitate instant payments. The orders get sent instantly to the kitchen, or bar, so the chef or bartender can get to work without delay. This increases efficiency and reduces waiting times. Manual labour is also reduced, freeing the service crew to engage more actively with the customers, or be deployed where needed.
Whether you’re a large restaurant chain or neighbourhood coffeeshop, you’ll want your customer to pay before leaving. Why not make it easy for them to do so?
Increase the range of payment options available to cater to your customers’ preferences. This way, they always have a way to pay you – and they may be able to earn some transaction rewards from their favourite apps while they’re at it! With digital trends changing as quickly as they are, you’ll want to stay ahead of the curve, and you can do so with a future-proof smart POS system from Qashier.
Smart POS systems also give you access to customer data, which enables you to promote personalised packages and loyalty rewards. Let your customers chalk up loyalty points and discounts to keep them coming back for more!
Smart POS systems such as Qashier allow you to monitor employee clock-in and clock-out times, as well as their sales data. We understand how important punctuality can be for any F&B business, as well as security to your cashier funds. Manage your employees’ time fairly and easily with a smart POS system.
Table management is another operational challenge that many F&B shops face. Service crew are often heavily depended upon to eyeball the tables on the shop floor. It can be challenging to ensure consistent service levels and quality when relying upon such manual methods. At times, service quality may be compromised when the service crew is less experienced or are preoccupied.
F&B businesses that wish to scale should set good systems in place that ensure more consistent service quality.
Today, F&B businesses are no longer limited by the location of their stores. Many millennial customers prefer to order delivery of their favourite foods online due to the convenience, range of options and rewards that can be earned.
Tap onto this market opportunity by integrating your POS with QashierEats. This online ordering platform will allow you to offer your items online without disrupting ordinary business workflows. Easily take online orders for pickup and delivery via QashierEats or an in-store QR code at zero commission fees.
Believe it or not, digitalisation can be as simple as ABC. Qashier promises a seamless setup within 10 minutes, without any need for technical expertise. It also boasts a user-friendly interface that is simple for anyone to learn and use. If you do require assistance, you’ll find 7-days-a-week responsive technical support from the team.
Qashier is also affordable, with prices starting from as low as RM4.40/day, and this includes hardware, software, setup, training and 7-days-a-week local support.
Speak to us to see if Qashier’s Smart POS can meet your business needs. Schedule a meeting with us here, contact us at +60 3-9212 1855 (Sales) or email at [email protected].
Being ready for an ever-changing digital economy is extremely important. Working with an agile POS partner that understands your needs and offers customisable solutions can make a world of a difference.