The COVID-19 pandemic has brought unprecedented challenges to businesses around the world. As we emerge from this challenging period, companies must search for opportunities to grow, thrive and stay resilient. This article will explore ways companies can look forward to growing their businesses beyond the pandemic. From embracing new technologies to adapting to changing consumer behaviours, here are three strategies that companies can use to succeed in the post-pandemic world.
- Improve customer communications with digital tools
Businesses can improve customer communications with digital tools, including smart POS systems. One way to do this is by providing transparent solutions for customers to make payments. For example, the QashierXL terminal includes a customer-facing display that allows customers to clearly view their order details before payment. It also lets customers provide feedback on their service experience via a seamless emoticon survey – allowing you to gather valuable feedback and the shortest amount of time.
Another way businesses can improve customer communications with digital tools is by using data analytics to gain insights into customer behaviour and preferences. Companies can use these insights to create personalised communications that drive customers online or to mobile applications. For example, Qashier’s customer relationship tools allow business owners to collect and store permitted data such as a customer’s contacts and purchase history. Qashier merchants can use this information to engender return patronage by sending targeted marketing messages and customising loyalty programs or promotions.
- Empower employees to do better
Businesses can support their employees in several ways. One way is by providing training and development opportunities, such as workshops and online courses. This can help employees grow professionally and feel valued. Additionally, businesses can prioritise their employees’ mental health by promoting work-life balance and providing resources for stress management. Another way to support employees is by using innovative digital technologies to streamline processes such as commission tracking and timesheet reporting.
For instance, just look at how Qashier’s smart POS system allows employees to clock in on the terminals and easily track their commissions with each sale. This helps ensure accurate and timely payments, fostering trust and a positive work environment. Fair compensation is also important to ensure that employees feel valued and motivated. By implementing these strategies, businesses can create a positive work environment where everyone can thrive.
- Staying current with the latest trends
The pandemic has caused significant changes in consumer behaviour, such as increased online shopping and a preference for contactless payments. By staying current with the latest trends, businesses can adapt their products, services, and marketing strategies to meet these changing consumer needs.
For instance, take the example of cloud kitchens. The Covid-19 pandemic showed us the value of food delivery services, providing ever greater choice and the ability for restaurateurs to listen and respond in real-time to what customers want. Because of the strong demand for food delivery services, cloud kitchens are predicted to grow yearly at 14.4% from 2021 until 2027. Cloud kitchens are shared professional facilities for F&B operators to cook and prepare food for delivery. In addition, more and more conventional restaurant owners are collaborating with cloud kitchens to increase their delivery coverage at a reduced workforce cost. The intense interest in cloud kitchens signals a change in how F&B operates soon. By tapping into such trends, businesses can survive in the post-pandemic world and meet customers’ changing needs.
Qashier: Your reliable partner in the post-pandemic world
In conclusion, resilience is vital for businesses to thrive in endemic times. By adopting new technologies, empowering employees and staying up-to-date with the latest trends, companies can ride out the storm and position themselves for growth and success in the post-pandemic world. In addition, these strategies can help businesses adapt to changing market conditions and stay ahead of the competition.
Businesses can take action to succeed in the post-pandemic world by using Qashier smart POS solutions. Qashier can help businesses streamline operations, increase efficiency, and improve customer satisfaction. So take action today and give your business the tools it needs to succeed in the post-pandemic world with Qashier smart POS.
Qashier offers multiple digital solutions, including QR code table ordering, table management (F&B), employee management, customer relationship management (loyalty programs), inventory management, data analytics, and cashless payments, in an all-in-one device.
Qashier promises a seamless setup without any need for technical expertise. It boasts a user-friendly interface that is simple for anyone to learn and use. In addition, you’ll find 7 days-a-week responsive technical support from the local team if you require assistance.
Try the Qashier app for free on your own Android device! Alternatively, you can speak to us to see how Qashier can meet your business needs. Schedule a meeting with us here, call us at WhatsApp (+63) 917 – QASHIER (727 4437), or email [email protected].