{"id":14227,"date":"2024-03-15T17:33:52","date_gmt":"2024-03-15T09:33:52","guid":{"rendered":"https:\/\/qashier.com\/my\/?p=14227"},"modified":"2024-03-15T17:57:13","modified_gmt":"2024-03-15T09:57:13","slug":"how-personalised-payments-transform-customer-experience","status":"publish","type":"post","link":"https:\/\/qashier.com\/my\/blog\/2024\/03\/15\/how-personalised-payments-transform-customer-experience\/","title":{"rendered":"How personalised payments transform customer experience"},"content":{"rendered":"<p><span style=\"font-weight: 400\">In the pursuit of customer retention, a golden rule is <\/span><span style=\"font-weight: 400\">to prioritise your customers&#8217; needs. Are you currently offering personalised payments for your customers to enhance their shopping experience?<\/span><\/p>\n<p><span style=\"font-weight: 400\">For instance, Jenny, a young professional, seeks a fitness tracker. She finds one online but faces limited payment options at checkout\u2014credit card or bank transfer only. Without a credit card and finding bank transfers cumbersome, she abandons her cart without hesitation.<\/span><\/p>\n<p><span style=\"font-weight: 400\">W<\/span><span style=\"font-weight: 400\">hat is the secret to maximising personalised payments? It is leveraging data to understand your customers\u2019 preferences. By analysing demographics, location, and past purchase behaviour, your business can anticipate customer needs and tailor a personalised payment that resonates.\u00a0<\/span><\/p>\n<h4><b>Understand consumer payment trends<\/b><\/h4>\n<p><span style=\"font-weight: 400\">In Southeast Asia&#8217;s booming digital market, understanding customer preferences ensures inclusive and seamless payment &#8211; a critical factor for business success. It drives:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><b>Sales boost<\/b><span style=\"font-weight: 400\">: Diversifying payment options expands your business\u2019 reach and elevates sales + customer satisfaction.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Cart abandonment reduction<\/b><span style=\"font-weight: 400\">: Understanding customers\u2019 preferred payment methods reduces abandonment rates caused by limited options.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Building loyalty: <\/b><span style=\"font-weight: 400\">Providing familiar and convenient payment methods fosters trust, encourages repeat purchases, and nurtures customer loyalty.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Moreover, understanding customers involves ensuring financial inclusion, which is crucial in regions like Southeast Asia with limited digital banking. Offering diverse payment options may help:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><b>Reach the unbanked: <\/b><span style=\"font-weight: 400\">While digital payments are trendy, going exclusively cashless may limit customer access.<\/span><\/li>\n<li><b>Empower segments: <\/b><span style=\"font-weight: 400\">Tailor payment methods for diverse demographics. For example, serving tech-savvy youth with digital wallets while offering cash on delivery (COD) for others will ensure inclusivity.<\/span><\/li>\n<\/ul>\n<h4><b>Customer preferences in Singapore and Southeast Asia<\/b><\/h4>\n<p><span style=\"font-weight: 400\">In Southeast Asia, the payment landscape is multifaceted. By 2025, the region is <\/span><a href=\"https:\/\/asianbusinessreview.com\/news\/sea-named-worlds-fastest-growing-mobile-wallet-region\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">projected to reach 439.7 million active wallets<\/span><\/a><span style=\"font-weight: 400\">, a 311% increase from 2020, positioning it as the fastest-growing mobile wallet region. E-wallets thrive in the <\/span><a href=\"https:\/\/primer.io\/blog\/spotlight-payment-trends-in-southeast-asia\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Philippines, Thailand<\/span><\/a><span style=\"font-weight: 400\">, and<\/span><a href=\"https:\/\/opengovasia.com\/2023\/11\/03\/digital-banking-and-e-wallet-soars-in-vietnam\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\"> Vietnam<\/span><\/a><span style=\"font-weight: 400\">, expected to surpass cards by 2026.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">In Singapore, <\/span><a href=\"https:\/\/www.straitstimes.com\/business\/banking\/digital-wallets-to-overtake-credit-cards-by-2024-amid-e-commerce-boom-report\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">credit\/debit cards dominated 38% of transactions in 2020,<\/span><\/a><span style=\"font-weight: 400\"> projected to continue until 2024, while cash usage declines to 26%<\/span><a href=\"https:\/\/2c2p.com\/blog\/singapore-payments-landscape-methods\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">. Digital wallets are on the rise to 20% by 2024<\/span><\/a><span style=\"font-weight: 400\">. Malaysia sees a significant growth in digital wallet usage, indicating a regional shift towards digital payments.<\/span><\/p>\n<figure id=\"attachment_14232\" aria-describedby=\"caption-attachment-14232\" style=\"width: 1000px\" class=\"wp-caption aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-14232 size-full\" src=\"https:\/\/qashier.com\/my\/wp-content\/uploads\/sites\/7\/2024\/03\/Komoju-Payment-Methods-Infographic-Update-04-1.jpg\" alt=\"\" width=\"1000\" height=\"649\" srcset=\"https:\/\/qashier.com\/my\/wp-content\/uploads\/sites\/7\/2024\/03\/Komoju-Payment-Methods-Infographic-Update-04-1.jpg 1000w, https:\/\/qashier.com\/my\/wp-content\/uploads\/sites\/7\/2024\/03\/Komoju-Payment-Methods-Infographic-Update-04-1-300x195.jpg 300w, https:\/\/qashier.com\/my\/wp-content\/uploads\/sites\/7\/2024\/03\/Komoju-Payment-Methods-Infographic-Update-04-1-768x498.jpg 768w, https:\/\/qashier.com\/my\/wp-content\/uploads\/sites\/7\/2024\/03\/Komoju-Payment-Methods-Infographic-Update-04-1-600x389.jpg 600w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><figcaption id=\"caption-attachment-14232\" class=\"wp-caption-text\">Source: <a href=\"https:\/\/en.komoju.com\/\">Komoju<\/a>, with statistical data from <a href=\"https:\/\/www.statista.com\/statistics\/348004\/payment-method-usage-worldwide\/\">Market share of payment methods in total e-commerce transaction value worldwide in 2022, by region<\/a><\/figcaption><\/figure>\n<p><span style=\"font-weight: 400\">Meanwhile,<\/span> <a href=\"https:\/\/en.komoju.com\/blog\/payment-method\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Cash on Delivery (COD)<\/span><\/a> <span style=\"font-weight: 400\">continues to hold its ground in certain countries, especially for social commerce transactions.<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400\">Understanding customer payment preferences helps unlock markets, builds relationships, and promotes financial inclusion in Southeast Asia.<\/span><\/p>\n<h4><b>Transform customer experience via personalised payments<\/b><\/h4>\n<h5><b><i><br \/>\nSpeed and convenience<\/i><\/b><\/h5>\n<p><span style=\"font-weight: 400\">While shopping in-store, your customers can enjoy seamless checkout experiences by using their preferred e-wallet or contactless card, avoiding form-filling and long waits.<\/span><\/p>\n<p><span style=\"font-weight: 400\">For online shoppers, <\/span><span style=\"font-weight: 400\">Pay by Link<\/span><span style=\"font-weight: 400\"> offers secure, personalised payments. This unique feature sends a secure payment link directly to customers&#8217; mobile phones or emails, eliminating the need for manual entry. With one click, busy bees who prioritise convenience can swiftly complete purchases.<\/span><\/p>\n<h5><b><i>Safe and secure transactions<\/i><\/b><\/h5>\n<p><span style=\"font-weight: 400\">Security is paramount for payments. Personalised options like dynamic QR code payments offer enhanced protection to your customers. Each code is unique per transaction, thwarting fraud attempts.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Additionally,<\/span> Qashier dynamic DuitNow QR\u00a0<span style=\"font-weight: 400\">utilises Malaysia&#8217;s trusted DuitNow system, ensuring a familiar and secure payment experience. With real-time transaction confirmation, your customers can shop confidently with peace of mind.<\/span><\/p>\n<h5><b><i>Empower customer experience<\/i><\/b><\/h5>\n<p><span style=\"font-weight: 400\">In the past, large purchases often strain customers&#8217; budgets. The in-trend buy-now-pay-later (BNPL) personalised payments allow your customers to split their purchases into manageable instalments. <\/span><span style=\"font-weight: 400\">Customers find high-cost items more affordable when they can pay for them over several months.<\/span><\/p>\n<p style=\"text-align: center\"><a href=\"https:\/\/www.statista.com\/statistics\/1305679\/sea-bnpl-spending-on-e-commerce-by-country\/\" target=\"_blank\" rel=\"noopener\"><b>2021-2026 BNPL e-commerce spending in Southeast Asia countries forecast<\/b><\/a><\/p>\n<figure id=\"attachment_14233\" aria-describedby=\"caption-attachment-14233\" style=\"width: 879px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-14233 size-full\" src=\"https:\/\/qashier.com\/my\/wp-content\/uploads\/sites\/7\/2024\/03\/BNPL-e-commerce-spending-statistics.png\" alt=\"\" width=\"879\" height=\"551\" srcset=\"https:\/\/qashier.com\/my\/wp-content\/uploads\/sites\/7\/2024\/03\/BNPL-e-commerce-spending-statistics.png 879w, https:\/\/qashier.com\/my\/wp-content\/uploads\/sites\/7\/2024\/03\/BNPL-e-commerce-spending-statistics-300x188.png 300w, https:\/\/qashier.com\/my\/wp-content\/uploads\/sites\/7\/2024\/03\/BNPL-e-commerce-spending-statistics-768x481.png 768w, https:\/\/qashier.com\/my\/wp-content\/uploads\/sites\/7\/2024\/03\/BNPL-e-commerce-spending-statistics-600x376.png 600w\" sizes=\"(max-width: 879px) 100vw, 879px\" \/><figcaption id=\"caption-attachment-14233\" class=\"wp-caption-text\">Source: Statista 2024<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400\">Numerous BNPL providers offer transparent payment schedules, aiding customers in budgeting and curbing impulse buys. With minimal upfront payments, your customers have more budget for other expenses, enabling wiser spending and smarter buying decisions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Additionally, customers receive immediate notifications <\/span><span style=\"font-weight: 400\">on their mobile phone or email after each transaction. This keeps your customers informed of their spending activity, <\/span><span style=\"font-weight: 400\">f<\/span><span style=\"font-weight: 400\">ostering greater transparency and trust.<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><b><i>Coming up next\u2026<\/i><\/b><\/p>\n<p><span style=\"font-weight: 400\">On our next blog, see how you can <\/span><span style=\"font-weight: 400\">harness the power of personalised payments<\/span><span style=\"font-weight: 400\"> and how it can benefit your business.<\/span><\/p>\n<h2><span style=\"font-size: 20px\"><b><i>More about Qashier<\/i><\/b><\/span><\/h2>\n<p><i><span style=\"font-weight: 400\">Qashier offers multiple digital solutions, including QR code table ordering, table management (F&amp;B), employee management, customer relationship management (loyalty programs), inventory management, data analytics, and cashless payments, in an all-in-one device.<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400\">Qashier promises a seamless setup within 10 minutes, without the need for technical expertise. It boasts a user-friendly interface that is simple for anyone to learn and use. If you require assistance, you\u2019ll find 7 days-a-week responsive technical support from your local team.<\/span><\/i><\/p>\n<p class=\"p1\"><i>Try the <strong>Qashier app<\/strong> for free on your own Android device! Alternatively, you can speak to us to see how Qashier can meet your business needs. Schedule a meeting with us <\/i><a href=\"https:\/\/qashier.com\/my\/blog-maximising-profit-and-minimising-costs-stay-cost-effective-this-ramadhan-with-qashier\/#sign-up-now\"><span class=\"s1\"><i>here<\/i><\/span><\/a><i>, <\/i><a href=\"https:\/\/wa.link\/6re8zp\"><span class=\"s1\"><i>WhatsApp (+60) 12 660 2741<\/i><\/span><\/a><i>, or email <\/i><a href=\"mailto:hello.my@qashier.com\"><span class=\"s2\"><i>hello.my@qashier.com<\/i><\/span><\/a><i>.<\/i><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the pursuit of customer retention, a golden rule is to prioritise your customers&#8217; needs. Are you currently offering personalised payments for your customers to enhance their shopping experience? For instance, Jenny, a young professional, seeks a fitness tracker. She finds one online but faces limited payment options at checkout\u2014credit card or bank transfer only. &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/qashier.com\/my\/blog\/2024\/03\/15\/how-personalised-payments-transform-customer-experience\/\"> <span class=\"screen-reader-text\">How personalised payments transform customer experience<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":27,"featured_media":14228,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","site-sidebar-layout":"default","site-content-layout":"default","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"categories":[59],"tags":[102,103,114,97,203],"class_list":["post-14227","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-running-your-business","tag-cashless-payment","tag-digital-payments","tag-digitalisation","tag-qashierpay","tag-qr-payment"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How personalised payments transform customer experience<\/title>\n<meta name=\"description\" content=\"Enhance customer satisfaction via personalised payments. 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