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customer relationship management

Navigating Price Increase: Strategies to maintain customer loyalty

Can your business retain customers while raising prices? Businesses in Malaysia have been navigating this delicate situation, especially with the recently imposed 10% tax on online purchases and the upcoming SST rate hike effective 1 March 2024.  While a price increase is inevitable, maintaining strong customer relationships can be achievable. With strategic planning, effective communication …

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Dragon-Inspired CNY Marketing Strategies Customers Will Love

Lao Pans, get ready to welcome the spirit of the vigorous Dragon as Chinese New Year draws closer! Let’s get your sleeves rolled up and fire up your CNY marketing strategies.  Adding The Wood Dragon Element To Your Chinese New Year Marketing Strategies The Wood Dragon 2024 stands out as a distinctive year, bringing together …

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Contactless Payments: Why Merchants Should Embrace Contactless Payments?

In a previous article, we covered reasons why contactless payments are even more popular after a pandemic. Speed, security and savings are the key advantages for customers who use contactless payments! To make your business successful, responding to customers’ needs is unavoidable. If your business still only accepts traditional payments like cash, it may now …

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The Sweet Spot in Customer Service: Understanding In-Store Preferences

The landscape of customer service has undergone significant changes in recent years. With the rise of online shopping, brick-and-mortar stores are constantly vying for the attention and loyalty of customers. However, the age-old adage, “The customer is always right,” might be more nuanced than it appears at first glance. According to an enlightening study by …

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Turn customers into loyal fans with data analytics

According to Harvard Business Review, 75% of business leaders concluded that delivering a relevant and reliable customer experience is key to business success and growth. The key lies in understanding our customers on a deeper level, delving into their needs, desires, and preferences. Understanding customer satisfaction In order to satisfy your customers, it is important …

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Making a comeback! How to win back your customers’ hearts.

The recent resurgence of Tutti Frutti in Damansara has sent waves of excitement among dessert enthusiasts. A nostalgia for Malaysians, Tutti Fruiti was the go-to frozen yogurt store for gatherings until its closure in 2016.  Tutti Fruiti’s successful comeback is a testament to the opportunities that SMEs can seize even after facing setbacks. Of course, …

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Retail Chain: Optimise your customers’ experience with Qashier

Running a retail business chain poses a unique challenge. For one, optimising your customers’ journey to turn them into your loyal fanbase requires strategies and branding consistency. Customers have varying shopping preferences. Especially in today’s competitive retail landscape where they are spoiled with options, having an omnichannel presence becomes a must-have for these businesses.  How …

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