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customer relationship management

The Impact of POS Feedback Systems on Customer Satisfaction: Is It Worth Implementing?

Running Your Business / By

In the age of social media reviews and online feedback, a customer’s voice is stronger than ever. One negative review or bad customer experience can have wide-ranging repercussions for retailers. Collating, understanding, and responding to customer feedback then becomes paramount for businesses looking at how to improve customer satisfaction and stay competitive. But how can …

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How Businesses Can Enhance Customer Loyalty With Qashier Treats

Running Your Business / By

In today’s competitive retail landscape, fostering customer relationships is more crucial than ever. Retaining existing customers is significantly more cost-effective than acquiring new ones, making loyalty programmes a vital tool for any business. As a leading Point Of Sale (POS) system provider in Malaysia, Qashier has introduced a new customer loyalty programme called Qashier Treats. …

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Qashier unveils Treats, an offering that streamlines POS, payment, and loyalty mechanisms into an automated payment-linked loyalty solution

Press & Media / By

Note: this press release is also available in Malay and Mandarin * Qashier is the first POS and payment solution provider in Southeast Asia to offer this loyalty programme * The pilot launch of the loyalty programme boosted customer purchases by 26% and improved return rates within an average of eight days * The QashierXS …

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Redefining customer rewards for standalone QashierPay merchants with Treats loyalty

Product / By

Good news for standalone QashierPay merchants and users: you don’t have to miss out on Treats loyalty! With Treats, you can reward your customers with points each time you accept their payments via QashierPay, even without a QashierPOS software subscription. Qashier Treats features payment-linked loyalty (PLL), providing an innovative and seamless payment + loyalty experience …

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Streamlining rewards: The power of payment-linked loyalty

Product / By

Get ready to revolutionise your payment process into a loyalty-building dynamo with Qashier Treats payment-linked loyalty!  With this innovative technology, every tap-and-pay transaction allows customers to effortlessly accumulate Treats points, transforming everyday purchases into rewarding experiences. Forget complicated or manual loyalty rewards systems – Treats payment-linked loyalty is effortless for everyone, instantly rewarding customers with …

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Qashier Treats loyalty: Key to increasing customer retention

Lifestyle, Running Your Business / By

Introducing Qashier Treats, the newest loyalty feature that will help sweeten your customer rewards! Gone are the days of complicated loyalty programmes that frustrate merchants and customers. With Treats, we’re bringing simplicity and delight back to the customer loyalty experience. Earning and redeeming rewards becomes effortless. Whether your customers are grabbing their favourite morning coffee …

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The psychology behind customer loyalty programs and influencing consumer behaviour

Running Your Business / By

Customer loyalty is the lifeblood of successful businesses. Loyal customers spend more, return repeatedly, and become your best brand ambassadors. But what makes customers stick around? Beyond product quality and excellent service, clever psychology significantly influences consumer behaviour and encourages repeat visits.   The cost of acquiring new customers highlights the importance of loyalty. Studies suggest …

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Navigating Price Increase: Strategies to maintain customer loyalty

Running Your Business / By

Can your business retain customers while raising prices? Businesses in Malaysia have been navigating this delicate situation, especially with the recently imposed 10% tax on online purchases and the upcoming SST rate hike effective 1 March 2024.  While a price increase is inevitable, maintaining strong customer relationships can be achievable. With strategic planning, effective communication …

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Dragon-Inspired CNY Marketing Strategies Customers Will Love

Running Your Business / By

Lao Pans, get ready to welcome the spirit of the vigorous Dragon as Chinese New Year draws closer! Let’s get your sleeves rolled up and fire up your CNY marketing strategies.  Adding The Wood Dragon Element To Your Chinese New Year Marketing Strategies The Wood Dragon 2024 stands out as a distinctive year, bringing together …

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